Get insights through AI and machine learning
Never miss an online review again
Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.
- Benchmark against competitors
- Track and complete review management tasks across your team
- Created for single locations and brands
In a crowded competitive environment, the platform has enabled us to scale and improve our efficiencies for reputation management with an easy-to-use interface.“
Erica Byrum, CoStar
Respond directly to reviews from one place
Streamline review responses with intelligent response suggestions that come ready-to-use. Address every review and keep happy customers engaged or acknowledge issues quickly.
- Respond to the most important reviews from the dashboard
- Customize your own templates with dynamic fields
- Utilize our expert team to handle review responses
Get business insights using artificial intelligence
Harness the power of artificial intelligence to analyze online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to grow your business!
- Discover top trending keywords
- See a timeline of notable moments in customer opinion
- Drill into specific reviews
- Compare locations to understand brand sentiment as a whole
Use real reviews to get more customers
Allow happy customers to do the talking and help increase trust and boost sales! Display real customer testimonials on your website or share glowing reviews to social networks.
- Customize the widget for your brand
- Easily plug the widget into any website to show off reviews anywhere
- Click the Share button to show off the best reviews on social networks
Have your business found across more than 100+ sources
See everywhere you’re listed and everywhere you’re not, no manual effort required! Ensure you can be found everywhere potential customers are looking.
- Follow prescriptive changes to make improvements
- Compare the business to the industry
- Utilize our expert team to handle listings management
Reputation Management was a really great introduction to all the other different digital marketing services and stacks. It was our core getting into digital.“
David Little
Comporium Media Services
Manage all Google Q&A activity
Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of!
- Be alerted to new questions for quick action
- Ensure existing questions have accurate answers
- Ask and answer FAQs to help customers find information fast
Scan the web for every mention, good and bad
Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.
- Set up keyword search terms to receive relevant industry content
- Understand if the mention is positive, neutral, or negative so you can take action
Keep an eye on the competition
Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement.
- Compare search engine Share of Voice with top competitors
- Track social audience engagement overtime across Facebook and Twitter
- Benchmark against the industry average review ratings and listing accuracy
- 411.com
- Bing
- Cars.com
- Citysearch
- DealerRater
- Doctor.com
- Edmunds
- Expedia
- Glassdoor
- Healthgrades
- Hotels.com
- Houzz
- Indeed.com
- Judy’s Book
- Local Edge
- Merchant Circle
- N49
- Open Table
- RateMDs
- Superpages
- SureCritic
- TripAdvisor
- TrueLocal
- Vitals
- Yahoo! Local
- YellowPages
- Zillow
- ZocDoc
- Zomato
- …and many more.
Complementary products for Reputation Management
Do it all with Reputation Management
- Correct and manage online listings on 40+ sites
- Monitor online reviews across 100+ sites
- Respond easily to reviews with customizable templates
- Compare the business to competitors and the industry average
- Monitor employees’ Twitter feeds
- Monitor a feed of social media activity
- Stay on top of new conversations with reports and alerts
- Assign tasks to your fulfillment team with Task Manager
Add-ons for Reputation Management
Rapid Reviews
Get new reviews in Reputation Management twice as fast! The Rapid Reviews add-on provides an advantage for responding to reviews even quicker, resulting in stellar customer service.
Review Display Widget
Show off the clients’ best reviews on their website from all review sources in Reputation Management!
Try Reputation Management for FREE!
We offer two editions of our reputation management tool: Reputation Management Express and Reputation Management Pro. The Express edition is a simplified tool with essential features such as managing and responding to reviews on Google and Facebook. Once you’ve come to know and love the Express edition, easily upgrade to the Pro edition and unlock more ways to monitor, manage, and improve your online reputation.
Reputation Management Software Features
| Features | Reputation Management Express | Reputation Management Pro |
|---|---|---|
| Overview page shows a summary of what is being monitored | ||
| Reviews: Monitor customer reviews from major and vertical-specific review sites | Facebook and Google | 35+ sources |
| Insights: Discover trends in customer feedback and use powerful Data to drive business decisions. | ||
| Listings: Identify local business listings that are inaccurate or missing on online directories and review sites | Facebook and Google | 100+ sources |
| Competition: See how the business compares to 3 chosen competitors, including online share of voice and social page comparisons | ||
| Mentions: See when your clients’ businesses are mentioned online, with sentiment analysis | ||
| Social: Monitor the business’s social activity, employees’ Twitter feeds, and view social statistics |
Grow your business with Reputation Management
Grow your business with Reputation Management
Product
Demand
Use Vendasta’s Snapshot Report to show your prospects and clients where their digital marketing could use your help. Are they struggling with their online reputation? Reputation Management will help them manage their presence and improve their brand value.
Sales
Vendasta Sales & Success Center uses AI to tell you when your prospects are ready to buy and gives your salespeople the tools they need to be trusted local experts. You’ll know about every handshake by viewing the live feed and The Loop, plus get a wider picture with your sales manager dashboard.
Scaling
Finding it hard to juggle the work? Vendasta’s Task Manager directly integrates Reputation Management ‘to do’s’ into one place where they can be assigned and fulfilled. Still struggling to keep up? Enlist our white label marketing services professionals to fulfill on behalf of your business.
Retention
A Vendasta study shows that just by selling Reputation Management, you can increase client retention by 57%. What’s more, engaging customers in their online reputation (like responding to reviews) can increase retention by 124%. Bundle complementary products like Customer Voice and improve retention even further!
Expansion
Our products come complete with go-to-market plans that allow you to be the local digital experts, all under one login for you and your client. Simplify the cloud for use on the ground and grow your business quickly with Vendasta.
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and sharpen your competitive edge
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Access the full Vendasta system with all the products, services, and solutions you need to take your business to the next level for free. Recognize ROI fast, and become the most indispensable asset and extension of the team for your local business customers.
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