Customer Communication
Help local businesses with customer communication
Customer communication management connects local businesses to their audience with live chat, SMS, email marketing, and marketing automation to ensure leads aren’t being missed from new or returning customers.
With Vendasta, you gain access to a marketplace of digital solutions like Constant Contact and Zenreach that let you enable your clients to put customer retention and lead generation at the forefront of their business—all from one customizable, white-labeled app.
Everything a local business needs to succeed in customer communication
Featured products and services:
Constant Contact
Overtok
ZyraTalk
Turn missed customer communication into leads
Let your clients connect live with visitors to their website so they never miss an opportunity. With live components, customers can contact your clients directly through their homepage and interact just like they were in the store.
Equip your clients with wifi marketing solutions to enable them to acquire information from in-store visitors.
Increase retention with email marketing
In a study completed by Emarsys, 80% of professionals found higher acquisition and retention when using email marketing—with a higher conversion rate than social.*
With the email marketing products and in Marketplace, your clients will have access to customer communication tools designed to help optimize their sales funnel. They can send professional email marketing campaigns, track results, and get more new and return customers to their storefront, whether online or in-person.
What is customer communication management?
Customer communication management software connects businesses directly with their customers through a range of different platforms and channels.
From SMS and email marketing campaigns to live chat embedded in a client’s website, customer communication builds trust while providing businesses the opportunity to promote their brand, products, and services.
As consumers begin to rely more and more on digital to receive the latest news from their favorite brands, businesses, and services, customer communication becomes key to keeping those customers in the loop with curated content, relevant marketing material, and new communication channels to provide support—all powered by intelligent marketing automation.
Importance of customer communication management
Customer communication management allows your clients to better maintain and develop relationships with their customers, effectively improving retention, reducing wait time, and transforming their outreach with email and SMS marketing campaigns.
It’s cost effective, too: every dollar spent on email marketing accounts for an estimated $42 return-on-investment.*
How customer communication management can help local businesses thrive
Customer communication management offers local businesses the opportunity to reach out to their customers with the right message crafted with the best tools in mind, whether it’s live chat embedded into a website, or in-store smart wifi. Customer communication connects businesses with the information they need to ensure their marketing content is curated for their customers’ needs.
The customer communication management software you need to help your local business clients
With the white-label CCM software found in the Vendasta Marketplace you’ll help your clients’ navigate their customer relationships with ease, offering value, strategy, and new channels of connection to optimize the customer journey.
Key Products: Constant Contact | Data-Dynamix Email Marketing | Overtok | Movylo | Rake Live Chat and Messaging | TargetEveryone | Zenreach | ZyraTalk | Trumpia
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Access the full Vendasta system with all the products, services, and solutions you need to take your business to the next level with our free 14-day trial. Recognize ROI fast, and become the most indispensable asset and extension of the team for your local business customers.
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