Inbox Messaging Hub
Team SMS messaging for local businesses

Enable local businesses to communicate with their clients through one of the top messaging platforms.
With your clients communicating with end customers directly through Business App, you provide a central and transparent hub to communicate, collaborate, and build their business.

Keep client’s communication centralized
Let your clients “own their customers”; when an employee leaves, their customers don’t leave with them as texts on their mobile phone.

A streamlined system of messages
Provide them with everything in one place, across multiple channels, such as text, Facebook Messenger (coming soon), and more.

Increase your brand loyalty and client retention
Inbox keeps your clients close to your other products. Your clients that use Inbox are four times more engaged with your solutions than those who are not.
SMS Inbox Messaging: a local business’s customer communication hub.
Here is why local business’s love Inbox

Team Collaboration
Allow teams to communicate with customers from one central hub – Business App. Unlimited users means you don’t have to pay additional fees.
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One Login
Teams can manage communication, reviews, view reporting, and more, all under one login.
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Own your customer
All communication in one place, giving the business ownership over conversations and customer data rather than an employee.
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Preferred Communication
Message customers the way they want to be contacted: through SMS messaging. SMS is proven to have higher open and response rates vs calling or emails.
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100 free SMS Messages
Following our try-before-you-buy model, you receive 100 free SMS messages upon claiming your SMS number. Plus, the local SMS number is free to claim!
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Team Collaboration
Shared messaging Inbox for team collaboration

One Login
All Messages in one central place, under one login



Own your customer
Customer Information Ownership
Help local businesses succeed and grow your brand.
Here is why our Partners love Inbox for their clients:

Preferred Communication
Increase your brand recognition
Enabling SMS Inbox in Business App helps keep your clients close to your other products. In fact, our usage data shows SMS messaging users come back to Business App over 4x more often compared with SMBs that have not yet adopted SMS messaging.
By using Inbox as their central communication point, your clients will be spending more time in their Business App overall, returning to their current products, and looking for additional solutions.


100 free SMS Messages
Get off to a great start

No charge for responses

Get Access to SMS Messaging in Inbox now!
Try Vendasta for free now or Get A Demo.
FAQ’s


Why should your clients use SMS Messaging with their customers?
SMS Messaging is the preferred method of communication between businesses and their customers. SMS also has a 98% open rate – much higher than email or phone calls. With SMS Messaging in Inbox, you can connect with your customers faster, easier, and in their preferred method – giving them an excellent customer experience.
How can your clients use SMS Messaging with their customers?
SMS Messaging can be used for a wide variety of business communication that goes beyond a phone call or email. Send customers a booking link to book an appointment, reminders, and asking for a review are just a few. You can use your SMS number as a support tool to ask customers or prospects questions.
How is a business assigned a number?
When using Inbox Messaging for the first time, the business will be automatically assigned an SMS number. The app will attempt to get a local number, based on the business profile address. If no local numbers are available, a number from a neighbouring area in your country will be assigned.
What do I do if my client didn’t receive a local number?
Sometimes, no local numbers are available. In such cases, it is possible to get an 800-number assigned to the business. Please contact support for assistance with this.
Should a business publish its number publically?
Yes, since cold-inbound SMS messaging is now available, SMBs can publish their SMS number so that customers can reach out via SMS. However, it is recommended that the business’s landline is kept on their listings because voice calls cannot currently be accepted on the assigned SMS number.
How will users know if their business has received a text?
New messages automatically appear to live in the app for any user that has Business App open, page-reloading is not required. Users can also receive an instant notification email when a new message comes in, or a daily digest email. In the future, other notification types will become available.
Will I, or my clients, be charged for using this?
Not at this time. We are providing no-cost use of SMS Messaging in Inbox to our early adopters. In the near future, we will be restricting free sent messages to 100 per month, with the option to purchase additional messaging tiers.
How does a business know when they’ve reached their SMS limits?
Currently, the app does not provide any indication of how many messages you’ve sent. We will be adding message counting in the near future.
Will this use up messages from Customer Voice Pro SMS add-on credits?
Not at this time. In the future, Inbox and Customer Voice will utilize the same credit bundle.
Will Inbox use the same phone number as Customer Voice Pro?
If your client has sent SMS review requests through Customer Voice Pro prior to sending their first Inbox message, the phone number will be the same. If your client uses Inbox before activating or sending any SMS review requests through Customer Voice Pro, the numbers will be different. In the future, these numbers will be the same.
Part of Vendasta’s end-to-end family of solutions

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