Meet the managed services solution that everyone in your agency will loveGrow revenue by providing visibility, review and social media services to your clients from one scaleable interface.
Local business owners are starved for time
On top of working 50+ hours per week, 43% of small business owners spend over 6 hours promoting themselves on social media.
That’s over 300 hours a year!
Concierge turns your support staff into efficient digital analysts capable of managing online reputations at a premium price point.
Slash churn with a service that everyone in your agency will love
The best way to boost renewal rates is by proving your ongoing value. Offer a Digital Agency Management solution that delivers automatic monthly reports so businesses know exactly what you’re accomplishing.
CEOs love it because it scales
Provide listing management services from one scaleable interface
On average, one online listing takes 7.5 hours to correct. Give businesses peace of mind with the knowledge that your agency is doing all of that heavy-lifting for them.
- Claim, correct and manage all of your clients’ online listings
- Eliminate the learning curve for non-techsavvy business owners
- See which listings are fixed and in-progress from an intuitive, user-friendly interface
Digital agents love it because it’s easy
Analysts show up at work and start their pre-assigned task list. It’s that simple.
Our system automatically creates tasks for every to-do item in Reputation Monitoring and Social Marketing, which means nothing slips through the cracks. Digital analysts can then:
- Draft content and make notes with other collaborators
- Maintain small businesses’s social channels with relevant posts
- Preview, schedule and give business owners the option to approve content before posting it
Managers love it because it’s efficient
Cater to any number of clients without worrying about workload. Concierge is so efficient that our partners have experienced as high as a 350:1 business to analyst ratio (meaning one analyst can manage up to 350 small businesses by herself).
- Customizable due dates focus on task efficiency
- Trackable task histories ensure all analysts are in the loop at all times
- Integration with Social Marketing means you never have to leave your window to make posts
Salespeople love it because it helps with renewals
Automated reports manage client expectations and increase loyalty.
Nothing helps with client retention more than regular touchpoints that communicate the value you’re providing.
- Automatically email every client a proof of performance report each month
- Deliver easy-to-understand stats that show which tasks have been completed
- Provide total transparency between local business owners and digital analysts
How the Concierge Digital Agency Management solution works
Step 1: Onboarding
Small business owners chat with a digital analyst to determine their needs and expectations of the full service experience.
Step 2: Agency tasks
Digital analysts carry out monthly tasks. Includes correcting online listings, posting content to social channels, monitoring and replying to online reviews and more.
Step 3: Concierge reports
Detailed performance reports are automatically generated and emailed to clients at the end of every month.