3 easy methods to contact Google Business Support as fast as possibleBy Lawrence Dy
- Quick access to Google Business support is essential for discoverability, SEO, and reputation.
- There are three methods for seeking Google Business support: via contact form, social media, and the GBP forum.
- Common support issues covered include verification, duplicate listings, incorrect information, suspensions, and spam/fake listings.
When you think of companies with unbeatable, around-the-clock support, let’s face it: Google probably doesn’t spring to mind. As integral as the tech giant is in the daily lives of business owners and agencies, it’s not exactly known for its support team.
Get your free step-by-step checklist for a complete local SEO audit. Download the checklist right here, right now.
But if something goes awry with your local client’s Google Business Profile (formerly named Google My Business), getting it resolved quickly can be essential to their discoverability, SEO performance, online reputation, and more. Knowing how to get on-demand Google Business support in these situations can have an appreciable effect on the bottom line.
That’s exactly what we’ll cover in this article.
What’s the fastest way to get Google Business Support?
Given Google’s limited contact methods and automated responses, and the high demand the company faces from its global customer base, it’s important to know the most effective methods for seeking Google Business account support.
Let’s say your agency or client is facing trouble getting verified, an unexplained account suspension, a barrage of fake reviews or some other Google Business support issue.
While there’s no Google Business Profile live chat to turn to, you can find GBP support with one of the following methods.
1. Contact Google Business support through a form
If your issue isn’t absolutely urgent, contact Google Business account support through their contact form. You should expect to wait up to a few days for a response, but they’re generally helpful and able to solve your problem or provide a list of viable solutions.
To submit a contact form for Google Business Profile help and support, you can follow these steps:
- Visit the Google Business Profile Help Center.
- Scroll down to find the “Contact Us” button at the bottom-right of the page, under “Need more help?”
- In the dialog that opens, select the business requiring Google Business Profile support from the drop-down menu and describe the problem. You only have 100 characters, so you’ll have to keep it concise. Then, under “choose the best description of this issue” select the option that best describes your issue from the available buttons.
- Review the resources provided in step two to see if any of the support articles are applicable to your situation. If not, click “Next Step” and proceed to Step 3.
- In Step 3, you’ll be provided with one or more ways to contact Google Business listing support for your inquiry. Click whichever option is the most applicable or available to you, like email, Google Business live chat, or phone. You may only be given the option for email, in which case just click the link and submit your support request email.
2. Contact Google Business support via social media
Social media has become a go-to for customers seeking support from businesses, and this applies to contacting Google Business listing support too. If you don’t have much luck with the first approach or you want to see if you can get a quicker response, reaching out on social media can be a good approach. The following platforms can be used to get Google Business support:
- Facebook: Engage with Google Business Customer Service on Facebook (https://www.facebook.com/GoogleBusinessProfile) by either posting on their wall or sending a direct message to the page. The correct page is here — other pages are not administered by Google, so be careful when engaging and providing information.
- X (formerly Twitter): Alternatively, you can reach out to them on X: https://twitter.com/googlemybiz. Yes, as of this writing, the website is still “Twitter.com” and the handle is still “googlemybiz” despite the product name changing to Google Business Profile. It’s possible that both of these will change in the future.
When contacting Google Business support through social media, expect a response in about 24–48 hours excluding weekends. It’s also worth noting that, like any support team, Google’s customer service social team may be backlogged and busy during periods with heightened demand, like around the holidays.
It’s also a good idea to keep in mind that not every channel will be well-suited to every Google Business Profile support question. For example, more general and basic questions can fly on social media, but questions related to verification or account ownership will likely end up getting pushed to the support team through forms like the one described above.
3. Ask others using the Google My Business Forum
I’m a huge fan of checking out the support forum for some types of GMB support issues: the chances are high that someone, somewhere, has had the exact same problem as you. If it’s an easy fix you can DIY, you’ll save time by searching the forum rather than waiting for a support team member to help you.
The Google Business Profile forum is a peer-supported community forum managed primarily by a group of Product Experts who have the ability to escalate issues. Business owners and agencies can ask questions, share their know-how, and get support from Google if needed. If you’re looking for a solid resource for finding solutions to common Google Business account support problems, this forum should be on your radar.
Follow these best practices to get the most out of it:
- Keep it short and sweet: Simple, to-the-point posts are best. Avoid using personal or identifying information in your posts, like your client’s business name, CID number, or address.
- Be clear: Use concise, clear language to describe your Google Business support issue. Double-check before hitting send to see if you can clarify further.
- Be patient: Google is a massive company that no doubt faces a huge volume of support requests. Response times will vary, so be polite while waiting, and expect to wait at least a day or two.
- Don’t reinvent the wheel: Check the Google Business Profile Help Center documentation and forum posts before posting your question; there’s a good chance it’s been addressed already. That way, you’ll avoid asking questions that have already been answered and save time for everyone.
- Be respectful: The GBP forum is filled with product experts who volunteer their time to help others. They’re not actually employed by Google, and being rude won’t get you anywhere.
- Be detailed: If you don’t see a question similar to yours, make sure your post is as detailed as possible (without providing personal information) to help community members understand your problem. This will reduce the need for back-and-forth, helping you get your resolution faster.
Common support issues for Google Business Profiles
The Business Profile help center has a ton of resources and guidelines to help businesses and agencies address Google Business support problems.
Pro-tip: For even more insights and solutions, our blog has a wealth of Google Business Profile support content to effectively manage and enhance your client’s GBP.
Let’s take a look at some of the most common issues that arise for businesses using the Google Business Profile.
1. Verification issues
One of the most common issues businesses run into is verifying the business on Google. A few problems can come up:
- Errors in the verification process
- Google guideline violations during bulk verification requests
- Verification delays due to review processes
- Spammy competitor listings
- Issues receiving verification postcard codes
- Incomplete or inaccurate business information
Check out Google’s overview of ways to fix verification issues.
2. Duplicate listings
Google’s aim is to provide users with valuable and accurate information, and duplicate listings can muddy the waters and confuse those looking for business information. The result? A negative impact on SEO rankings, eroded customer trust, and possible suspension.
Duplicate listings might be flagged by users, or Google itself may pick up on the duplicate when a redundant profile is created.
Sticking to Google’s guidelines for avoiding and fixing duplicate listings can help you avoid these undesirable outcomes. If you do have duplicate listings, merging the GBP profiles or deleting one can avoid a suspension.
This isn’t just a good practice for staying on the right side of Google’s guidelines and customer expectations, it also helps your clients get the most out of their business profiles. Having a single listing ensures that Google insights associated with it are accurate and complete.
3. Incorrect information
Incorrect information on Google is a big no-no. Sometimes this can happen innocently, like if the information a GBP simply becomes outdated or out of synch with other local listings information and no one remembered to update it. Other times, it may be intentionally misleading.
Either way, incorrect information like business hours, phone numbers, or website URLs can confuse and annoy customers while sending negative SEO signals to Google.
Vendasta’s SEO manager, Lawrence, recommends implementing an automated system like Listing Builder to maintain accuracy and consistency across business listings. This sets you and your clients up for success by removing the need to remember if every listing—including the GBP—has been updated to reflect the most recent business information.
4. Listing or account suspensions
Google can suspend a business profile for a variety of reasons. Some of the most common ones are violations of their guidelines, inconsistent addresses, misleading information, inactivity, and quality issues. Getting familiar with Google's guidelines is a good idea for anyone managing a Google Business Profile. Having a regular schedule for engaging with the profile, like posting updates or responding to reviews, can help you avoid a GBP suspension resulting from inactivity.
In the event of a suspension, there are things you can do to get the profile reinstated. Start by pinpointing the most likely cause of the suspension. Then, submit a reinstatement request form. If a suspension is the result of quality issues, auditing the listing to make sure all the information is correct is a good first step before submitting a request form.
5. Spam and fake listings:
Businesses can run into issues with spam or fake listings on their Google Business Profile, which can impact discoverability. For example, spammy competitor listings can dominate search results, fake reviews can mislead customers, and fake listings can push legitimate local business down in the search rankings. If you see spammy listings, you can report them directly to Google. Then, focus on optimizing your listing with keywords, photos, and other information that makes it more useful to users.
There's also a risk of falling for a GBP scam where bad actors impersonate Google representatives and ask for payment. This is a free resource, so you’ll never be asked for payment related to your GBP by Google.
How Vendasta’s listing management services can help with Google Business support
Vendasta’s white-label listing management services help you avoid the need to contact Google Business Profile support by keeping your client’s profiles up-to-date, accurate, and consistent across all online directories. If you do run into GBP support issues, here’s how Vendasta can help:
- Google Business Profile management: Vendasta offers complete local listing management services, which includes Google Business Profile management. This ensures that all of your client's listings are always up-to-date, while taking the day-to-day management of listings off your plate (and theirs).
- Duplicate listing suppression: Vendasta's listing management solutions include duplicate listing suppression, which can catch potential duplicates before they become an issue and wreak havoc on your client’s local discoverability.
- Listing verification: Vendasta can support your client with listing verification. In some cases, it’s even possible to do this without the postcard verification process, instead using the must faster phone verification method. Plus, if your listing is already claimed and you aren’t the owner, we can work to have the listing unlocked to be able to claim it again.
- Team of experts: Vendasta has knowledgeable and experienced experts in your timezone, wherever you are in the world, who can help you claim, manage, and resolve listing issues quickly and efficiently.