Your guide to adding and managing products on Google Business Profile

From retail establishments to service providers, adding products to your brick-and-mortar client's Google Business Profile (formerly known as Google My Business) opens up a world of exciting opportunities for SMBs to put their offerings front and center.

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From determining if your client would be a right fit for this feature, to the issues you may face along the way, here is a step-by-step guide to adding products to an SMB's Google Business Profile.

Table of Contents

• Benefits of adding products to Google Business Profile
  • Free advertising
  • Engagement with customers
  • Easy to manage
  • Increased foot traffic
• Can any business use the product feature?
• What kinds of products can and can’t be added?
  • Key policies to comply with
    • Listing prohibited content
    • Conducting prohibited practices
    • Sharing restricted content
  • Prohibited items
  • What businesses benefit most from adding products to Google Business Profile?
    • Retail stores
    • Restaurants
    • Service providers
    • Hotels
    • Tourism businesses
• How to manually add products to your client’s Google Business Profile in 6 easy steps
  • Step 1: Sign into the client’s Google Business Profile
  • Step 2: Search for your client’s business
  • Step 3: Select the edit product option
  • Step 4: Fill out your product information
  • Step 5: Submit your product to Google for approval
  • Step 6: Maintain your product listing
• Tips for optimizing products for GBP and local SEO
  • Provide complete and accurate information
  • Use high-quality Images
  • Write effective product descriptions
  • Include relevant keywords
  • Regularly update and manage your product listings
  • Use Google Business Insights
• Troubleshooting Common Issues
  • Issue: No option to add products
  • Issue: Products not showing up
  • Issue: Products not approved

Benefits of adding products to Google Business Profile

Listing products on a GBP can increase an SMB's relevancy and visibility in local searches, provide free advertising for the business, and allow users to better understand the types of products or services they offer. (Google)

Let's imagine for a moment that you’re managing the online presence of a local bakery. Seeking a way to boost sales, you add your client's range of baked goods to her Google Business Profile. Over time, when locals searched for bakery treats, their offerings began to appear more prominently. Customers mentioned how they found them through Google, and soon foot traffic to their bakery increased.

The product listings you created for their most popular desserts got customers excited to try their famous double-fudge brownies, enhancing their in-store experience when they finally could try the real thing. For your client, showcasing her products on Google didn't just attract new customers—it turned them into repeat buyers.

Here are some more benefits of choosing GBP for promoting products:

Free advertising

Local listings on Google are essentially free advertising, and it allows your client to share useful information about their business to showcase what makes them unique. Check out this resource to learn how Google local listings information is collected.

Engagement with customers

GBP allows users to share photos, ask questions, and leave reviews of your client's listing, which the business can engage with and respond to.

Easy to manage

GBP is practical and makes the listings management process easy. You can visit your profile anytime to edit your information or see how many people have seen and clicked on your listing. (Google)

Also see: How to offer Google Business Profile management to clients

Increased foot traffic

Just by having a listing and showing up in local searches, businesses on GBP are 70% more likely to attract potential customers for in-store location visits. Plus, a well-maintained GBP listing can pull in up to 35% more clicks to their website. (Localiq)

Can any business use the product feature?

If your clients run a brick-and-mortar retail business, they can absolutely use the Product Editor in GBP, so long as the products comply with Google’s Shopping Ads policy.

However, some businesses wouldn’t be eligible for using the Product Editor, such as ones that feature specific types of products or services that are deemed prohibited by the platform.

What kinds of products can and can’t be added?

Products submitted to a Google Business Profile listing must adhere to the platform’s Shopping Ads Policy.

Key policies to comply with

Here are some of the key policies that businesses and agencies need to comply with to successfully add a product:

Listing prohibited content

Businesses can’t list items that would be considered counterfeit goods, dangerous products, or other content deemed inappropriate by Google’s standards.

Conducting prohibited practices

This refers to network abuses, including what Google perceives as malicious content or sites that offer little unique value. Additionally, this broad policy is applied to products or accounts Google has deemed to be collecting or using data irresponsibly, or products they feel are misleading.

Sharing restricted content

Businesses can’t list products or services that contain adult or gambling-oriented content and prohibited products such as alcoholic beverages. Political and copyrighted content also falls under this policy.

Because of these restrictions, some business offerings wouldn’t be well suited for the Product Editor as failure to comply may risk Google account suspension.

Prohibited items

Items prohibited on Google Business Profile include:

• Ticket sales; i.e., concert tickets, airline tickets, and bus reservation tickets.
• Vehicles: Cars (except motor-powered bicycles as noted below), RVs, trucks, boats, planes, etc.
• Financial products: i.e., stocks, bonds, investment products, insurance policies, and credit cards.
• Currency: Examples include gold bullion, precious metals, and virtual currency.
• Open-loop gift cards: Pre-paid gift cards that are branded by credit card issuers.
  • Exceptions: Gift cards with expiration dates are allowed.
• Services: This pertains to services that don't result in the ownership of a physical product, including services that come bundled with physical goods.
  • Examples: Maintenance services, accounting services, and online gaming currency.
• Immovable property: examples include real estate, non-portable homes, and land.
• Recurring billing: examples include subscription-based services, and digital content subscriptions.

What businesses benefit most from adding products to Google Business Profile?

Now that we have gotten out of the way of the kind of businesses that would not benefit from this feature on Google, let’s look at some that would be perfect candidates for it.

Retail stores

Brick-and-mortar stores with regular business hours can showcase their products on Google Business Profile to increase the visibility of their offerings and attract more potential customers. Take, for example, this screenshot from a bookstore that caters to university students. From the selection shown, you can see that the business sells much more than just books. This large selection could prove to be more appealing to a student looking for a one-stop shop for all their freshman needs.

Restaurants

Eateries can use the product editor to promote their menu items and popular dishes, which can help customers make informed decisions on what they want to buy before even stepping foot in the restaurant.

Service providers

Businesses such as hair salons, spas, and fitness centers can utilize Google Business Profile to display their services, gift cards, and pricing information.

Hotels

Lodging businesses can use the product editor to showcase their rooms, amenities, and services, which can help customers make the best choice for their travel plans.

Tourism businesses

Attractions like museums, theme parks, and zoos can display their programs and ticket prices on their profile, so users can quickly find the cost of admission and buy tickets in just a few clicks.

How to manually add products to your client’s Google Business Profile in 6 easy steps

In this section, we'll guide you through the process of manually adding new products to your client's Google Business Profile. If you’re ready to help your SMB clients increase sales and foot traffic, here’s what you need to do:

Step 1: Sign into the client’s Google Business Profile

Sign in to the Google Account that you use to manage the client’s Business Profile.

Step 2: Search for your client’s business

Search on Google for the exact business name or "my business" to find your listing.

(Source, Keegan Edwards)

Step 3: Select the edit product option

Go to "Edit Products” in the options located on the left-hand side of the business listing. If it is your first time adding products to the profile, you will need to hit the button at the bottom of the pop-up window that reads “Get Started.”

(Source, Keegan Edwards)

(Source, Keegan Edwards)

Step 4: Fill out your product information

Fill out the fields on the form that appears, including the product name, description, price, and image.

(Source, Keegan Edwards)

Step 5: Submit your product to Google for approval

Once you have filled out the product information, click "Publish" to add the product to the Business Profile. It may take a few minutes for the product to show up on the Google listing.

(Source, Keegan Edwards)

Step 6: Maintain your product listing

Regularly update product listings to ensure that they remain accurate. This tells Google that the listing is still active, which can give your client leverage to be promoted higher on local search results over businesses that do not actively update their offerings.

Did you know? Google allows businesses to add products both manually and through an integration called Pointy. To learn more about how to use Pointy for your brick-and-mortar clients, check out this resource article on Google.

Tips for optimizing products for GBP and local SEO

Fine-tuning your client’s product listings can help increase relevancy and authority in local searches, which can attract more potential customers to their door. Here are some tips to help you get the most out of this feature for your SMB clients.

Provide complete and accurate information

Make sure to provide complete and accurate information about your products, including product names, categories, prices, and descriptions. This will help customers find what they're looking for and make the best-informed decision for their needs.

Use high-quality Images

Have you ever gone to a restaurant and decided to purchase a dish based on the image alone? A picture is indeed worth a thousand words. Clean, professional images of products naturally catch the eye and influence people’s purchasing decisions. Make sure to use clear, well-lit photos on your GBP that accurately represent your client’s products. You can also use multiple images to show different angles and highlight features.

(Source, Screenshot from Google)

Write effective product descriptions

Writing effective product descriptions can help you highlight their unique features and benefits, so make sure to use clear and concise language and focus on the key selling points of your products.

Here’s an example:

"Experience our signature Bubble Tea, a delightful fusion of freshly brewed tea, creamy milk, and chewy tapioca pearls. Choose from classic black tea or exotic fruit infusions for a refreshing and satisfying sip. Available in small, medium, and large sizes."

Include relevant keywords

This is important because it helps the product better appear in search results related to that category of goods. Make sure to add keywords on your Google Business Profile that are not only commonly used by your target audience but also accurately describe your product.

(Source, Screenshot from Google)

Regularly update and manage your product listings

Nothing lasts forever, including product lines. Regularly updating product listings ensures that users always know what your client has in stock, and are not left disappointed when they stop by in person.

Also see: What is a CID number for Google Business Profile?

Use Google Business Insights

Using Google Business Insights can help you track the performance of your client’s product listings and determine where improvement is needed. Check them regularly to identify patterns and use this information to help your client make better decisions for their online presence.

Also see: Update to Google Business Profile insights

Troubleshooting Common Issues

If you're having trouble adding products to your client’s Google Business Profile listing, you're not alone. Here are a few common problems you might face and how to troubleshoot them:

Issue: No option to add products

If you don't see the option to add products to your client's listing, make sure to confirm with them that they have a verified Google Business Profile account. If they're not verified, you won't be able to add product information. Some hurdles you may face when performing verification include deleting duplicate accounts or merging multiple GBP listings.

If they are verified, check that the business category is set to "Retail" or "Service," as these are the only categories that allow for product listings.

Also see: Verifying a Google Business Profile without a postcard

Issue: Products not showing up

If you've added products to your listing, but they're not showing up, there are a few things you can try. First, make sure you've added the products correctly using the manual Product Editor or Pointy. Secondly, double-check that you've included all the necessary information, such as product name, description, and price.

If the product listing is still not showing up, don’t worry, as it may take some time for them to appear. Google needs to verify your products before they can be displayed, so be patient and check back in a few days.

Issue: Products not approved

If your products are not approved, it may be because they violate Google's product policy or contain incomplete information. Fortunately, if your products have not been approved, you'll receive an email from Google explaining the reason why. This explanation should help you determine if the product can be listed or make the necessary changes to resubmit your products for approval.