Retention Archives - Vendasta Blog

August 5, 2021 | Retention

Customer Retention Tips: Keep Your Clients Happy

Keep the customers you already have with expert insight on customer retention, tools and churn study data from more than 100k local business... Read More

Nicole Lauzon | 8 min read

May 13, 2020 | Retention

Ad ROI Analysis: Choosing Digital Advertising Metrics that Matter

Table of Contents Ad Analysis: Which Digital Advertising Metrics Matter? CPA – Cost Per Acquisition LTV - Lifetime Value CR - Campaign Revenue ROAS – Return on Advertising Spend Digital Advertising Metrics to Avoid How to Translate ROI Analysis...

Patrick Liddy | 14 min read

August 28, 2019 | Retention

Scaling Enterprise ISV Growth with Product Diversification

ISVs that sell only one solution will lose 70% of their clients over a 2 year span. Here are some strategies to prevent... Read More

Brock Andony | 5 min read

August 23, 2019 | Retention

4 Keys to Retention, with Matt Tennison

Regardless of what your sales strategy is, you need to have some type of post-sales retention strategy. Matt Tennison, VP of Business Development and Partners at Boostability, joins George this week on the Conquer Local podcast to discuss...

Colleen McGrath | 6 min read

July 30, 2019 | Retention

Top 4 Customer Retention Strategies to Unlock New Agency Growth

Customer retention strategies are talked about all the time. But what exactly is customer retention? Why does your agency need it? How do others retain their customers? What can you do to build a customer retention strategy? We're here to answer... Read More

Alayna Moxness | 12 min read

July 8, 2019 | Retention

Growth Marketing: The Growth Secret Behind AirBnB and HubSpot

Growth marketing is the strategy used by some of the most successful companies and has proved to show hockey stick growth. But what is it? Find out more about the strategy used by AirBnB, HubSpot, and Starbucks.... Read More

Alayna Moxness | 10 min read

June 12, 2019 | Agency Insights Retention

Why Reputation Management Matters: A Vendasta Churn Analysis on 100k+ SMBs

Data analysis by Karly Stack. Written in collaboration by Karly Stack, Jessica Beuker, Dani Mario, and Paige Sutherland. If you're looking for an effective way to retain your small and medium business (SMB) clients, set your eyes on their stars...

Paige Sutherland | 8 min read

May 15, 2019 | Retention

How to Create a Social Media Report that Actually Matters

A social media report is the best proof of performance your agency can give to its social media clients. Makes sense, right? You provide a service and back it up with proof that the service is... Read More

Alayna Moxness | 10 min read

April 3, 2019 | Retention

The Top 14 Social Media KPIs Agencies Need To Know

Social Media Kpi are absolutely essential for agencies to successfully execute their marketing strategies. Ensure high client retention and reduce churn with the help of these social media... Read More

Maddi Sutor | 8 min read

February 7, 2019 | Retention

Tackling Your Company’s Scariest Monster: Churn

We can’t stop talking about churn. Why? Because churn is the agency-killer: it single-handedly takes the cake for the scariest monster your company is currently running from. Just to make sure we are all on the same page, let’s define churn. Churn...

Alayna Moxness | 6 min read

January 16, 2019 | Retention

Digital Marketing Reports: The Key to Client Retention

Deliver detailed marketing reports month-after-month to prove your agency's value and improve client... Read More

Paige Sutherland | 5 min read

May 24, 2018 | Retention

[Study] Why Your Clients Churn: Vendasta’s Churn Analysis on 100k+ SMBs

Vendasta's customer churn study gets to the core issues of why clients leave their marketing service providers and what you can do to retain them. Key factors analyzed include sales approach, number of products sold, vertical vs horizontal... Read More

Dew Smith | 5 min read

April 25, 2018 | Retention

Dennis Yu on Building Personal Brand for Local Business Success

In the internet era, one thing still remains—people buy from people. Dennis Yu discusses how building an authentic personal brand can drive leads and conversions for you or your business. Also, see how you can integrate Dennis' video strategy to... Read More

Zachary Yuzdepski | 11 min read

January 5, 2017 | Retention

ROI Driven Marketing Reports with Google Data Studio

Welcome back to the final installment of the Twelve Days of Google Series, where Google Data Studio rules all, and the reports matter! Before overwhelming you with all the juicy facts, stats and details, here's a quick roadmap of the post so you...

Adam Bissonnette | 12 min read

September 22, 2016 | Retention

[Infographic] How to Respond to Positive Reviews

Unless you’re Joan Jett, a bad reputation is something your clients should care about. A good or bad reputation could mean the difference between a business thriving and expanding, and closing their doors for good. In the digital age, a business’s...

Dew Smith | 6 min read

August 31, 2016 | Retention

50 Shocking Stats About Online Reputation Management [Infographic]

What is Online Reputation Management? Online reputation management is the practice of attempting to shape public perception of a person or an organization, a way to influence how people perceive you or your business online (TechTarget). How many of...

Vendasta Marketing | 5 min read

August 29, 2016 | Retention

50 Important Stats You Need to Know About Online Reviews [Infographic]

Online reviews are essential—88% of online customers incorporate reviews into their purchase decision. Here are 50 stats that illustrate their importance, plus an infographic! See how what people are saying online influences other consumers'... Read More

Khusbu Shrestha | 9 min read

August 4, 2016 | Retention

Online Reputation Management & Bouncing Back From Failure

The internet is powerful, so powerful that it can destroy a business’s reputation in seconds. Business owners fear the power of the internet, and are always on the lookout to remedy potential disasters. A positive online reputation is built over...

Zachary Yuzdepski | 7 min read

July 27, 2016 | Retention

Reduce Churn: Are Your Pricing Bundles Working?

Are you pairing the right products and solutions together? Throwing "free" digital products into your package can devalue what you're offering and make the dream of generating MRR slip further away. Retaining customers and reducing churn is one of...

Nykea Marie Behiel | 25 min read

March 3, 2016 | Retention

Online Reviews: The Top 4 Scenarios Every Business Should Avoid

Picture this: Local business owners go about their day-to-day business, focusing on maximizing revenue and blowing past their daily budget. Meanwhile, they’re completely oblivious to online reviews, or thereby lack of, that are actually harming...

Blair Nordstrom | 5 min read

February 22, 2016 | Retention

6 Unconventional Ways to Win Back Customers and Reduce Customer Churn

Vendasta guest blogger post. “Your service sucks! I am glad I am getting out of it now and will NEVER recommend it to anyone.” Business owners are bound to hear this from a customer at some point in time. We all make mistakes; nobody's perfect....

Niraj Ranjan Rout | 5 min read

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