Jenni Lawrence

A business’s online reputation is constantly hanging in the balance. Great brands are quickly destroyed because a business didn’t see surfacing complaints, queries, poor customer experiences, or even malicious activity and hadn’t responded. It’s...

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Not giving a damn about your bad reputation is a great attitude if you’re an 80’s rocker. However, it’s not a great attitude for businesses. In the past businesses had to rely on traditional media campaigns, along with word of mouth for their...

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