Marketplace / Customer Voice
Customer Voice

Customer Voice

Gather customer feedback via email and sms.

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Your clients know that it’s important to capture their customer's feedback, but they need your help.

With Customer Voice, your clients have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback and show up where they are looking.

Deliver a powerful customer feedback tool that will have your clients seeing stars!

Key Selling Points for Customer Voice

  • Use happy customers to win new customers: Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their experiences online so new customers know your clients can be trusted.
  • Collect feedback to better your clients’ business: Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.
  • Build a targeted presence across popular review sites: Make sure your clients’ reviews show up where their customers spend the most time. Focus on collecting feedback on the review sites that impact their business.
  • Help businesses shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.
  • Reach customers wherever they are: Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.

Addons

Australia - SMS 1,000

Australia - SMS 1,000

1,000 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within Australia.

Australia - SMS 200

Australia - SMS 200

200 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within Australia.

Australia - SMS 500

Australia - SMS 500

500 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within Australia.

Canada - SMS 1,000

Canada - SMS 1,000

1,000 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within Canada.

Canada - SMS 200

Canada - SMS 200

200 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within Canada.

Canada - SMS 500

Canada - SMS 500

500 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within Canada.

United Kingdom - SMS 1,000

United Kingdom - SMS 1,000

1,000 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within the United Kingdom.

United Kingdom - SMS 200

United Kingdom - SMS 200

200 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within the United Kingdom.

United Kingdom - SMS 500

United Kingdom - SMS 500

500 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within the United Kingdom.

United States - SMS 1,000

United States - SMS 1,000

1,000 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone! *This add-on can only be used to send text messages within the United States.

United States - SMS 200

United States - SMS 200

200 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within the United States.

United States - SMS 500

United States - SMS 500

500 monthly SMS credits

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within the United States.

Videos

Turn customer experiences into stars

customer voice get more reviews

Use happy customers to win new customers

Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their feedback and experiences online so new customers know your clients can be trusted.

customer voice improve review score

Collect feedback to better your clients’ business

Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.

manage multiple review sites

Build a targeted presence across popular review sites

Make sure your clients’ reviews show up where their customers spend the most time. Focus on collecting feedback on the customer review sites that impact their business.

manage multiple review sites

Help businesses shine in local search

Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.

increase review reach through sms and email

Reach customers wherever they are

Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.

Customer Voice features

Feature Description
SMS Request Invite customers to leave feedback via text message
Email Request Invite customers to leave feedback via email
Request Metrics See how many requests have been sent, click through rates, Request status, etc.
Customizable Email Templates Choose from a list of set email templates or customize our templates to match your branding
Customizable Review Widget Customize and display the Review Widget on any website to conveniently ask for feedback from customers

Collecting reviews for a business can bring real-world customers

ABC Window Cleaning went from just a couple reviews in three years, to over twenty 5-star reviews in two months. Their increased review count and accurate business listings led to an increase in new customers:

customer voice proof of performance
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