Marketplace / Customer Voice

Customer Voice

Customer Voice

Turn customer experiences into stars.

A powerful listening tool for local businesses

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Your clients know that it’s important to capture their customer’s feedback, but they need your help.

With Customer Voice, your clients have the power to gather customer feedback and experiences to boost online star power and drive more business. Win the trust and loyalty of new customers, collect their valuable feedback and show up where they are looking.

Deliver a powerful customer feedback tool that will have your clients seeing stars!

Turn customer experiences into stars

customer voice get more reviews

Use happy customers to win new customers

Leverage the voice of brand champions to improve your clients’ online word-of-mouth. Invite existing customers to share their feedback and experiences online so new customers know your clients can be trusted.

customer voice improve review score

Collect feedback to better your clients’ business

Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.

manage multiple review sites

Build a targeted presence across popular review sites

Make sure your clients’ reviews show up where their customers spend the most time. Focus on collecting feedback on the customer review sites that impact their business.

manage multiple review sites

Help businesses shine in local search

Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help your clients show up in search so new customers can find them.

increase review reach through sms and email

Reach customers wherever they are

Customer Voice gives your clients the flexibility to request reviews on the medium that works best for their customers—either text message or email.

Customer Voice features

Feature Description
SMS Request Invite customers to leave feedback via text message
Email Request Invite customers to leave feedback via email
Request Metrics See how many requests have been sent, click through rates, Request status, etc.
Customizable Email Templates Choose from a list of set email templates or customize our templates to match your branding
Customizable Review Widget Customize and display the Review Widget on any website to conveniently ask for feedback from customers

Collecting reviews for a business can bring real-world customers

ABC Window Cleaning went from just a couple reviews in three years, to over twenty 5-star reviews in two months. Their increased review count and accurate business listings led to an increase in new customers:

customer voice proof of performance
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