Vendasta vs. BirdEye

The Online Presence Showdown

Vendasta vs BirdEye banner

With a vast platform full of robust features, Vendasta’s presence and reputation management solutions stand out above the rest. Specifically, our focus on online listings and reviews—monitoring them, getting them and responding to them—has helped our partners generate while bringing value to their local business clients.

What makes Vendasta different?

Partners and prospects often ask us how we stack up to the competition. Occasionally, they’ll inquire about BirdEye’s platform, and how it’s different from what we offer. Based on our research and intel from partners who have used both platforms, we’ve compiled this list of differences.

From our perspective, the critical difference is this: you can’t be mission critical to a partner if you eat their lunch. BirdEye sells directly to local businesses. At Vendasta, we don’t compete with our partners; we do everything we can to help them succeed.

Tony Roland

Robert Cullen, City Search Solutions

Vendasta’s customer service, marketing platform, and most importantly, their team is amazing. We would highly recommend working with them, as we’ve seen significant growth since using their online tools. Great company with great service!

Presence and Listings

Vendasta allows businesses to syndicate their listings to essential directories and search engines. With tools like Vendasta’s Listing Sync you can instantly update information on Facebook, Twitter and Google My Business. The added benefit is that all of these changes are able to be done from one central dashboard.

With 97% of consumers searching for business information online1, local businesses not only need to be visible in search results, they also need to make sure that their listings contain correct information. When listings are wrong, businesses lose the trust of 73% of these consumers2— and when trust is lost, potential customers are going to take their money elsewhere. In other words, listings management is a must in the business world, which is something that BirdEye does not offer in their platform.

At Vendasta, we take listings management seriously. We not only identify which top directories a business’s listings aren’t present or accurate, we ensure they’re correct through daily monitoring and automatic updates.

1http://www.prnewswire.com/news-releases/nearly-all-consumers-97-now-use-online-media-to-shop-locally-according-to-biakelsey-and-constat-87221242.html
2 http://searchengineland.com/survey-consumers-blame-brands-bad-local-data-186224

Key Presence and Listings Features

Presence and Listings Vendasta Technologies logo BirdEye logo
Syndicate business listings to essential directories and search engines
Instantly update listings on Facebook, Foursquare, Twitter and Google
Update all listings for your business clients from one central location

Online Reviews

This is the area where Vendasta and BirdEye compete neck and neck. Setting aside the basics, you’ll find that Vendasta offers an out-of-the-box white-labeled solution, whereas BirdEye’s comparable solution can reach up to $5,000 per month. Another added offering that Vendasta provides is our Digital Agency, which can be contracted to work as a review management service.

Through Vendasta’s Listing Builder features above we offer a gated review form which allows you to mitigate negative reviews before they show up on your social feed. We also have an array of review conversion tools to ensure that customers who leave positive reviews are encouraged to share them across multiple review sites.

Online Reviews Vendasta Technologies logo BirdEye logo
Aggregate reviews
Offers a managed service for responding to reviews
Ability to cross post and share positive reviews on social
Ability to aid in keeping negative reviews off public sites
Ability to solicit reviews in bulk
Receive notification for new reviews
Ability to respond from dashboard
See trends in reviews with a word cloud
Determine review sentiment
Review automatically copied to clipboard for customers to post on additional sites
Reporting and review monitoring features
Automatically post positive reviews on your client’s website
White label platform included with all subscription levels
*(over $5000/month)
Partner dashboard
Review generation widget for local business’s website

Additional features

Aside from the above features, which relate directly to the reputation management space, Vendasta also offers a plethora — you heard it, plethora — of other products and services. In our sales and marketing automation platform, you can find everything from prospecting and lead generation to world-renowned support and a white-labelable digital agency. Here are just a couple features worth mentioning. There are many more, but we’re Canadian, and we feel uncomfortable tooting our own horn too much, eh?

Additional Key Features

Additional Features Vendasta Technologies logo BirdEye logo
Product training webinars
Marketing automation
Sales CRM
Social post scheduling
Free SEO optimized webpage to give to your clients
Geo-targeted Twitter lead searches
Sales prospecting tool
Internal sales team analytics
Content library for social posting
Fully North-American based office and team
White label digital agency

Online listings and local presence management

Seventy-three percent of people say they lose trust in a local business when online listings—including addresses, phone numbers, store hours and more—are incorrect (source). With listings management tools, businesses are able to correct their listings and forward their accurate data to the major data providers, who, in turn, provide that data to hundreds of online directories.

Chatmeter’s listing tool allows users to monitor for accurate listings. Vendasta, however, goes a step further by offering Listing Distribution, a solution that enables local businesses to send correct listings information to the data providers mentioned above, thus helping them fix their bad-data issue at the root.

Furthermore, through Vendasta’s Listing Sync & Listing Sync Pro solutions, agencies and media companies can help their local business clients update their listings in real time on major websites like Google and Facebook.

Key Presence and Listings Features

Presence and Listings Vendasta Technologies logo BirdEye logo
Syndicate business listings to essential directories and search engines
Instantly update listings on Facebook, Foursquare, Twitter and Google
Update all listings for your business clients from one central location

Business Model

BirdEye sells directly to local businesses, whereas Vendasta sells exclusively through channel partners. From our perspective, the main difference is this: you can’t be mission critical to a partner if you eat their lunch.

At Vendasta, we don’t compete with our partners. We do everything we can to help them succeed. BirdEye is a potential competitor. Vendasta is a partner.

Business Model Features

Business Model Vendasta Technologies logo BirdEye logo
Offers a full local marketing platform
(not just reputation management)
Only sells to agencies and not your clients
Number of local businesses reached 400,000 10,000
Number of reseller partners 550 100

Summary

We’ve been a reputation management company since 2008, so we bring a lot of experience as a proven platform, but over time we’ve grown to so much more than just reputation management. The summary here speaks for itself.

Section Vendasta Technologies logo BirdEye logo
Presence and Listings
Online Reviews
Additional Features
Business Model

**Disclaimer: This comparison is based on information that is publicly available. If something is inaccurate, please contact us to review and update.**

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