Manage reviews

Everything your clients need to respond to customer reviews in a timely manner.

Get notified about new customer reviews

Receive an email alert the moment a customer submits a review on the landing page or review widget. These real-time notifications empower your clients to follow up with their customers in a timely manner.

Manage and respond to customer reviews

Learn how to handle reviews

Tooltips advise business owners which submissions to share and which ones are best handled behind closed doors, allowing your clients to strengthen and protect their reputation at the same time.

Respond to feedback in-line

Now that your clients are experts at responding to reviews, they can use the Review Management dashboard to reply to reviews that customers left on the landing page or review widget.

See what everybody’s talking about

The word cloud helps your clients identify which words are used most often in their customer reviews, while the trending keywords feature helps your clients identify how the usage of top keywords has changed over time.

Monitor engagement statistics

Track a variety of review statistics and email analytics, including average review rating, number of reviews generated and feedback request email open rates. You can’t improve what you don’t measure.

Responding to reviews in a timely manner improves customer satisfaction and builds stronger customer relationships

Improve customer service

Build trust and credibility

Reinforce customer loyalty

Maintain a positive online reputation

See how Vendasta can help you

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Mastering Google and Facebook Advertising for Local Businesses

You don’t have to learn half a dozen new platforms to master the space of local digital advertising. Virtually all of the growth in the digital ad world can be attributed to two giant kingdoms: Facebook and Google. This guide will help you master both Google Adwords and Facebook Ads for your clients.

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