Everything your clients need to respond to customer reviews in a timely manner.
Get notified about new customer reviews
Receive an email alert the moment a customer submits a review on the landing page or review widget. These real-time notifications empower your clients to follow up with their customers in a timely manner.
Learn how to handle reviews
Tooltips advise business owners which submissions to share and which ones are best handled behind closed doors, allowing your clients to strengthen and protect their reputation at the same time.
Respond to feedback in-line
Now that your clients are experts at responding to reviews, they can use the Review Management dashboard to reply to reviews that customers left on the landing page or review widget.
See what everybody’s talking about
The word cloud helps your clients identify which words are used most often in their customer reviews, while the trending keywords feature helps your clients identify how the usage of top keywords has changed over time.
Monitor engagement statistics
Track a variety of review statistics and email analytics, including average review rating, number of reviews generated and feedback request email open rates. You can’t improve what you don’t measure.
Responding to reviews in a timely manner improves customer satisfaction and builds stronger customer relationships
Improve customer service
Build trust and credibility
Reinforce customer loyalty
Maintain a positive online reputation
Help your clients manage their reviews
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