Reputation AI
Grow reviews, boost visibility, explore insights via AI chat.
Vendasta’s Reputation AI helps small businesses simplify reputation management and grow their online reputation by sending automated review requests, surfacing key feedback, and responding quickly with the help of an AI Reputation Specialist. Stay informed, save time, and turn reviews into real business growth.
Try Vendasta for free. No credit card required.
Get more reviews and build credibility
Understand customers and strengthen loyalty
Automate your reputation workflow with integrations
Boost local visibility and convert reviews into customers
Manage your entire online reputation from one dashboard
Meet your AI Reputation Specialist
Out of the box, AI Reputation Specialist helps you:
- Auto post configurable, personalized replies to Google and Facebook, matching the language of each review, so every customer receives a timely, reputation-safe response.
- Surface actionable AI insights that highlight opportunities, risks, and next steps by answering questions about your review and NPS data through a chat.
Get more reviews and build credibility
Send automated review requests by email and SMS to streamline reputation management and collect more feedback with less effort. Every new review gets a branded, timely response from your AI Reputation Specialist, matching the language of the review to help you boost ratings and earn trust with every interaction.
Understand customers and strengthen loyalty
Collect NPS (Net promoter score) feedback after each job or sale to understand customer sentiment and resolve issues before they become public. Identify promoters who can become repeat customers and spot issues early so you can recover experiences and protect long-term loyalty.
Automate your reputation management workflow with integrations
Boost local visibility and convert reviews into customers
Manage your entire online reputation from one dashboard
Manage reviews from top sites in one place through built-in integrations
Reputation AI supports review monitoring and reputation management across leading review platforms worldwide.
Yelp
Google
Facebook
Apartment Ratings
Apartment Guide
YP.com
Apartment Guide Exclusive
Trip Advisor
Avvo
Marchant Circle
Cars.com
Citysearch
Rate MDs
Superpages
YellowPages.ca
DealerRater
Edmunds
Insider Pages
Yellow Bot
Mysask411
Apartments.com
Healthgrades
Vitals
OpenTable
Doctor.com
Better Business Bureau
TrueLocal
Expedia.com
glassdoor.com
indeed.com
SureCritic
Houzz
Caring.com
Zocdoc
My Listing
Hotels.com
Booking.com
Zillow
Leafly
Wellness.com
Hello Peter
Senior Advisor
Trustpilot
Carfax
Angi (Angie’s list)
A Place for Mom
Grubhub
Cargurus
Redfin
Holidaycheck.de
Case Studies
Vendasta is the only ecosystem that helps 60,000+ trusted experts bring 100s of the world’s best vendors with technology and services to 8.5M+ SMBs.
Your path to higher profits starts here
$66,153,784
Earned by Vendasta partners last month
This is what partnering with Vendasta feels like
195 Reviews
4.4 out of 5
191 Reviews
4.8 out of 5
120 Reviews
4.4 out of 5
“Vendasta makes it easy to provide full-service solutions to clients. The best feature is the breadth and quality of providers that they have attracted to the Vendasta Marketplace. You can build a business confident that you’re offering ‘best of breed’ solutions to your clients. Plus, the Vendasta platform allows you to pull it all together and present an impressive single dashboard presentation. In addition, Vendasta provides partner support to help you continually grow and innovate.”
Bill B.
Principal
“Vendasta is an amazing company and the platform is better than any other on the market. They provide world leading training and support. Their lead generation tools are very intelligent and work to get signups for your agency. This is a company that you can trust and create a truly unique and powerful marketing agency in partnership with. The support is second to none and they do what they do with passion, focus and expertise to ensure that you succeed.”
David R.
“What I appreciate most about the platform is the broad choice of tools and customization. But in truth, it’s the people. SaaS is trash. Add great people to a solid platform and it turns into a solution. Vendasta account team, product specialist and executives [are] all here to support their agency clients, makes it my go-to choice.”
Mathew
CEO in the US
“I love Vendasta because the entire software system is so streamlined. Everything is incorporated into one platform that helps agencies grow and scale. Their software platform gives your clients a portal to manage everything related to their business marketing online.”
Mitchel T.
Principle Consultant
“The Vendasta platform helps me grow my digital marketing agency by providing everything I need to succeed, including a Partner Center, Task Manager, Vendor Center and built-in CRM.
Their online marketplace has over 200 digital solutions, allowing me to provide all of the digital tools and services that my clients will ever need. It also allows me to add my own products and services to my online store, enabling me to include up-sells and additional value-added services to my clients.”
Michael K.
Owner
“Having a product offering that is well-rounded and possibly unique from my local competitors definitely gives me an edge. Having more tools also helps me become more confident. Highly recommend.”
Justin
CEO in the US
“I highly recommend Vendasta to anyone operating a digital marketing agency. They help you focus on growing your business by taking over the heavy lifting of doing the detail work for you. You can stay focus on the big picture and not get bogged down in the trenches. Without them, I would never have been able to scale my business, we stayed lean but expanded our offerings.”
Scott K.
“Vendasta’s agency tools have allowed us to provide our clients the tools and services they need to stay on top of their online reputation and social media. We’ve gained market share from our competitors, provided our clients with the latest technology to be successful online and increased our retention of clients to over 97% after their initial contract terms.”
Terry B.
CEO
“The main benefit is that I can run a business without a bunch of employees. Even when I am big enough to need a few employees I will still need far less than if I were to run the business without Vendasta.”
Thomas F.
Agency Owner
See how we stack up
Vendasta’s review management software outshines competition. Outperform with our potent AI toolkit, boosting efficiency and accelerating responses. Master client engagement with insightful analysis and superior interactions. Gain an unbeatable advantage with our unique white-label resellable digital products – a Vendasta exclusive. Eclipse your competitors with Vendasta.
Companies  |  |  |  |  |  |  |
|---|---|---|---|---|---|---|
| Automated review responses |  |  |  |  |  |  Requires custom setup or a managed service team |
| AI review insights via chat |  |  Sentiment analysis |  |  Sentiment analysis |  Sentiment analysis |  Sentiment analysis |
| Unlimited AI responses |  |  $0.01 per review response |  Top tiers only |  Top tiers only |  |  |
| AI personal / tone customization |  |  Partial |  |  Partial |  |  |
| Custom response templates |  |  |  |  |  |  |
| Business-specific knowledge |  |  |  Partial |  |  |  Partial |
| Granular response controls |  |  |  |  |  |  |
| Multi-location management |  |  |  |  |  Franchise plan only |  |
| White-label & resellng | Yes, for agencies |  |  |  |  |  |
FAQs
What is reputation management software?
Reputation management software helps businesses monitor, manage, and improve their online reputation across review sites and platforms. Vendasta takes this a step further with its AI Reputation Specialist, which automates review responses and provides insights to help businesses protect and grow their online reputation.
How is Vendasta different from other reputation management software?
Vendasta combines reputation management with AI-powered automation and insights in a single platform. Unlike tools that focus only on review monitoring, Vendasta’s AI Reputation Specialist automates responses, analyzes sentiment and NPS data, and provides proactive recommendations, helping businesses manage reputation more efficiently at scale.
What is Vendasta’s AI Reputation Specialist?
Vendasta’s AI Reputation Specialist is an AI employee that automatically drafts or posts personalized review responses on Google and Facebook. You can configure its response rules, purpose, capabilities, and knowledge so that every reply is timely, high quality, and aligned with your business’s voice. It also provides insights from your review and NPS data, helping you identify trends and take action more easily.
Can I control when and how the AI responds to reviews?
Yes. You choose the exact conditions under which the AI should respond automatically. This includes rating thresholds, delays, and which platforms to cover. You can also require manual approval for certain reviews. These controls let you balance automation with brand safety and oversight.
Is the AI Reputation Specialist suitable for agencies or multi-location businesses?
Which review platforms does Vendasta’s AI support?
Vendasta’s AI Reputation Specialist supports fully automated responses on Google and Facebook. Beyond that, it also provides AI-suggested responses for reviews collected from more than 100 additional sources, such as Yelp, Booking.com, Expedia, and other industry specific sites. This gives you broad coverage across the platforms that matter most to your business while keeping automation safe and controlled.
Can I add my own templates, FAQs, and business knowledge?
Start making more money with Vendasta
Ready to explore the Vendasta platform?
Talk to one of our experts or try our software for free to discover exactly how we can help your business sell more at scale.
Get a demo
Talk to a real person
Get free access
Register for a free account
