Vendasta / Conversations AI
Conversations AI
Capture more leads.
Book more appointments. Engage customers 24/7.
Vendasta Conversations AI engages customers automatically across voice and messaging channels including phone calls, chat, SMS, WhatsApp, and more. It captures leads, books appointments, and responds instantly in real time so no opportunity is missed.
Available 24/7, Conversations AI helps businesses deliver faster replies, increase conversions, and turn more conversations into revenue, all from one place.
Try Vendasta for free. No credit card required.
Engage every lead instantly with AI voice and chat
Expand AI chat & voice capabilities with any API
Never miss a lead with multichannel communication
Centralize all customer conversations for your team
Meet your 24/7 AI Receptionist
Conversations AI powers Vendasta’s AI Receptionist, a smart voice and chat assistant that greets every caller and website visitor, captures leads, answers questions, and books appointments any time of day.
It uses your business data to deliver accurate, personalized responses and handles routine tasks like scheduling and follow-up. As part of Vendasta’s AI Workforce, it helps your team stay efficient, organized, and focused on closing more deals.
Out of the box, AI Receptionist can:
- Engage website visitors and answer calls.
- Use business data for fast and accurate responses 24/7.
- Capture leads directly into Vendasta’s CRM for easy follow-up.
- Schedule appointments and follow up via SMS.
Engage every lead instantly with AI voice and chat
Conversations AI connects with leads the moment they reach out—by voice or chat on SMS, WhatsApp, email and more. It responds 24/7 in multiple languages and can answer questions, book appointments, or guide the conversation using your custom knowledge.
Fast, consistent responses build trust, keep leads engaged, and help you win more business.
Extend your AI with powerful Custom Capabilities
Custom Capabilities let you teach Conversations AI how to take action—not just chat. Combine clear instructions (a prompt) with an external API to create a new skill, like checking inventory, scheduling appointments, or pulling order status.
Once set up, your AI gathers the right info, calls the API, and delivers accurate answers in real time.
Centralize every conversation — and never miss a lead
Bring phone calls, SMS, WhatsApp, web chat, Facebook, Instagram, and email into one shared inbox. Conversations AI responds instantly across channels, keeps leads engaged, and hands off seamlessly to your team when needed.
With full visibility into every interaction, you can collaborate, respond faster, and convert more leads.
Build a smarter customer record with every conversation
Every message, call, and interaction is logged with contact details, message history, and lead context—automatically. Your team gets a complete, searchable record of the relationship, even when staff change.
Conversations AI helps you follow up with context, deliver consistent service, and grow a reliable database you fully own.
Real results, real voices
“The AI receptionist had a conversation for an hour and a half with a potential client at 4:00 a.m. about a sensitive subject, and at the end, they signed up for services. That blew my mind.“
Mark Huffman
President & CEO | Next Level Management and Consulting
“The AI receptionist is a game changer because it allowed us to see behind the curtains of the missed calls that we didn’t know before.”
Christopher Williams
President | Elite Web Professionals
“We’re probably the most enthusiastic users of Conversations AI for ourselves. We like knowing it works. It’s a front line of defense, a friendly AI agent that knows our business and helps us engage visitors right away.”
Max Mohr
CEO | Gig Strategic
See how businesses are increasing conversions with conversations
AI Receptionist drives a 20% increase in conversions and 100% client retention through round-the-clock service and value
From missed leads to 24/7 growth: how Live 360 Marketing boosted ROI by 70% with Vendasta’s AI Receptionist
The ultimate communication hub for local businesses
Manage all customer communication from one place with these integrations.
Phone calls
Answer phone calls with AI and send texts for missed calls.
SMS
Send and respond to SMS messages.
Any website
Respond to enquiries submitted on your clients’ websites.
Respond to WhatsApp with AI.
Respond to emails with AI.
Respond to messages from Facebook.
Respond to messages from Instagram.
See how we stack up
Companies  |  |  |  |  |  |  |  |
|---|---|---|---|---|---|---|---|
| Unlimited Contacts |  |  | only on higher-tier plans  |  |  |  |  |
| Centralized Lead Management |  |  |  |  |  |  |  |
| AI-Powered Lead Capture |  |  |  |  |  |  |  |
| Enhanced SMS Messaging |  |  |  |  |  |  |  |
| Website Chat Widget |  |  |  |  |  |  |  |
| AI-Powered Chatbot |  |  |  |  |  |  |  |
| A2P Registration Included |  |  |  |  |  |  |  |
| Voice Capabilities |  |  |  |  |  |  |  |
| Unified Messaging |  |  |  |  |  |  |  |
| Pipeline (CRM) Management |  |  |  |  |  |  |  |
FAQs
What’s the difference between Vendasta Conversations AI | Standard, Pro, and Premium editions?
Each edition is designed for different business needs:
Standard: Ideal for businesses using webchat and WhatsApp.
Pro: SMS and missed call textback included, perfect for service-based businesses needing lead capture via text.
Premium: Unlock full AI voice receptionist capabilities with up to 300 minutes per month (calls up to 10 minutes each). Unlimited calling is included as a bonus until mid-2026, and we’ll provide advance notice before any overage billing takes effect. Ideal for service-based businesses looking to capture leads and automatically schedule appointments.
Can Vendasta Conversations AI understand different languages or regional accents?
Yes! Conversations AI supports multilingual Conversations and is trained to understand a variety of accents, helping you connect with a broader audience effectively.
What countries can use SMS messaging in Vendasta Conversations AI?
Currently, businesses located in United States and Canada can use SMS messaging. Businesses located in other countries can use web chat, email, Facebook chat or Instagram chat.
What is Vendasta Conversations AI, and how does it work?
Vendasta Conversations AI is an always-on virtual assistant that uses AI to answer calls, respond to messages, capture leads, and book appointments — across phone, chat, SMS, WhatsApp, and more.
How can Conversations AI help my business capture more leads?
The AI instantly engages every visitor or caller, answers questions 24/7, and funnels qualified leads into your CRM or pipeline — so you never miss a sales opportunity, even outside business hours.
How can Vendasta Conversations AI help my business make more money?
Conversations AI increases engagement by instantly connecting with every caller or visitor, capturing and qualifying leads, booking appointments automatically, and reducing missed opportunities, which can help grow revenue by improving conversion and follow-up.
Which channels does Conversations AI support?
Your assistant works seamlessly across voice calls, website chat, SMS, missed call text-back, WhatsApp, email, Facebook and Instagram messaging — all managed in one unified inbox.
Can Conversations AI book appointments automatically?
Yes! It can qualify leads and book appointments directly into your calendar, so your team saves time while filling the schedule.
Does Conversations AI work outside business hours?
Yes. Conversations AI operates 24/7, automatically responding to inquiries at any time so businesses never miss a lead or engagement opportunity — even when staff are offline.
How does the AI chatbot work on my website?
You can easily add a customizable chat widget that answers FAQs, collects contact info, and engages visitors in real time.
What makes Conversations AI different from other AI tools for business?
Conversations AI unifies voice, chat, SMS, and messaging channels with built-in lead capture, appointment booking, CRM integration, and compliance features — giving businesses a single, intelligent tool to engage and convert customers.
Does Conversations AI integrate with my existing CRM or pipeline?
Yes — all leads and conversations flow directly into Vendasta’s CRM pipeline for easy follow-up and tracking. You can also send lead information to different CRMs using Vendasta’s APIs and webhooks.
What makes Vendasta Conversations AI different from competitors like GoHighLevel or Podium?
Vendasta Conversations AI combines voice, chat, SMS, and WhatsApp in one platform, with unlimited contacts, centralized lead management, and built-in A2P registration — so you’re ready to scale without extra fees.
Is A2P registration included for SMS?
Yes — your business gets compliant A2P messaging built in, so you can send texts reliably and legally.
How does Conversations AI improve response times?
Your AI assistant replies instantly, answers questions, and routes leads, so you deliver lightning-fast replies and keep customers engaged — even at 2 AM.
Is it hard to set up Conversations AI on my website?
What types of businesses use Conversations AI?
It’s perfect for local businesses, agencies, healthcare, home services, legal, and any service business that books appointments and handles high lead volumes.
Can Conversations AI replace human reception or support staff?
Conversations AI augments staff by handling routine conversations, FAQs, lead capture, and scheduling. This frees up human employees to focus on strategic and complex tasks while reducing response times.
Can I see a demo of Conversations AI in action?
Absolutely! Request a free demo today and see how Conversations AI can boost your lead flow, automate booking, and engage customers 24/7.
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