Vendasta / Reputation / Customer Voice / How To Get More Customer Reviews with Customer Voice

How To Get More Customer Reviews

Harness the voice of your customers to build a trusted business, climb search results, and be chosen over the competition. 

Get more authentic 5-star reviews from your customers via email, SMS, mobile kiosk, or on your website.

Easily gather reviews to grow business

More reviews equal more traffic through the doors! With Customer Voice, you can gather authentic reviews via email or text on the sites that matter most, to grow customer loyalty and boost sales.

Explore Vendasta’s online reputation management solutions

 

Curated Reputation Management Marketplace Products:

Reputation Management | Customer Voice

Professional White-label Reputation Management Fulfillment Services:

Review Responses | Review Requests

Engage with customers with more tools

 

Reach customers where they’re most engaged—whether via email, SMS, in-store, or on your website. Easy-to-use widgets make it simple for your customers to post reviews and grow your business for you.

With Customer Voice’s no-code templates, anyone can create effective branded emails that get more opens, clicks, and reviews left.

Manage reviews

Let glowing reviews do the marketing for you

Online reviews are trusted by consumers who are making buying decisions every day. Reviews must be positive, recent, and plentiful. By asking for reviews, the voices of your happiest customers help you win more business! 

Customer Voice’s intuitive workflow amplifies the positive reviews to the most popular review sites, helping to strengthen your online reputation and bring in more customers.  

Templates for customer communication

How to get more reviews

Not only do businesses need reviews, but they need lots of them and in constant influx. The truth is, however, people tend to leave reviews when they’ve had a bad experience. The positive voices go unnoticed if they don’t have any motivation to share. But, most customers—70%, in fact—will leave a review if asked by the business 1.

The 3 most effective ways to get more reviews are asking through email, SMS, or in person.

Via email: Email has always been an efficient and effective way for companies to communicate with their customers. Email review requests are simple to create, trackable, and direct customers to your preferred source, whether you want to get more reviews on Facebook or Google, for example.

SMS: Did you know text messages have a 98% open rate? Text message marketing allows local businesses to target large audiences of customers, who have already established a relationship with the business.

In-person: Every business has loyal supporters, so ask the regulars first. Ensuring sales staff know the importance of gathering reviews helps them make the first move. With a mobile kiosk handy on their phones or on another device, collecting customer contact information is simple. The face to face interaction adds a personal touch and helps to encourage a customer to leave their feedback. And, if asked right after a positive experience, customers will be more likely to leave a review.

How to get more reviews

Not only do businesses need reviews, but they need lots of them and in constant influx. The truth is, however, people tend to leave reviews when they’ve had a bad experience. The positive voices go unnoticed if they don’t have any motivation to share. But, most customers—70%, in fact—will leave a review if asked by the business 1.

The 3 most effective ways to get more reviews are asking through email, SMS, or in person.

Via email: Email has always been an efficient and effective way for companies to communicate with their customers. Email review requests are simple to create, trackable, and direct customers to your preferred source, whether you want to get more reviews on Facebook or Google, for example.

SMS: Did you know text messages have a 98% open rate? Text message marketing allows local businesses to target large audiences of customers, who have already established a relationship with the business.

In-person: Every business has loyal supporters, so ask the regulars first. Ensuring sales staff know the importance of gathering reviews helps them make the first move. With a mobile kiosk handy on their phones or on another device, collecting customer contact information is simple. The face to face interaction adds a personal touch and helps to encourage a customer to leave their feedback. And, if asked right after a positive experience, customers will be more likely to leave a review.

Importance of online reviews

A business’s reputation used to be what they said about themselves in advertising and the limited reach customers had via word of mouth. Now, customers define businesses by providing real-time feedback online. What customers say is transmitted faster and to more people than ever before. 

Ninety-seven percent of consumers find information about a business online, and nearly 90% make decisions based on what online reviews say (Qualtrics). Much of the time, a customer decides to purchase before even entering the store. Google has reported that nine out of 10 local searches lead to action, and more than 50% lead to sales (SearchEngineWatch). If a business has a good web presence, customers will come to them rather than their competitors.

This makes it pertinent that a business manages its online reputation and is wary of what people say about the business online. 

Beyond increasing, credibility and trust reviews also directly affect a business’s ability to rank high in search engine results. Factors include quantity, sentiment, overall velocity, and keywords in reviews.

Not just on Google, but getting more reviews on Facebook, Yelp, or TripAdvisor, for example, all have a positive effect on SEO. 

Online reviews are no longer a “nice to have”, but are essential in order for the business to be found online and trusted by more customers.

 

How do I help my local business clients get more reviews?

No matter the size of business or industry, Vendasta’s reputation management software makes it easy to get more reviews on sites that matter to you and your clients. Our products, Reputation Management, and Customer Voice bring everything that affects a business’s online reputation under one roof with one login so you can be their reputation hero.

More reviews equal more traffic through the doors! With Customer Voice, you can gather authentic reviews via email or text on the sites that matter most, to grow customer loyalty and boost sales.

How do I help my local business clients get more reviews?

No matter the size of business or industry, Vendasta’s reputation management software makes it easy to get more reviews on sites that matter to you and your clients. Our products, Reputation Management, and Customer Voice bring everything that affects a business’s online reputation under one roof with one login so you can be their reputation hero.

More reviews equal more traffic through the doors! With Customer Voice, you can gather authentic reviews via email or text on the sites that matter most, to grow customer loyalty and boost sales.

 

Online reputation management resources, guides, and whitepapers

Ratings and Reviews on Google

Ultimate Guide to Online Reviews

ForRent.com: White Label Reputation and Listings Management Success

Enhance your Local SEO efforts with Vendasta’s Complementary Online Reputation Management Software

Online reputation management software you need to help your local business clients

Be your clients’ online reputation hero with white-labeled reputation management software from Vendasta’s Marketplace. Reputation Management and Customer Voice are essential products to manage, monitor, and improve reputations in a digital age.

Key Products: Reputation Management, Customer Voice

Professional Store on WordPress + WooCommerce

Online reputation management software you need to help your local business clients

Be your clients’ online reputation hero with white-labeled reputation management software from Vendasta’s Marketplace. Reputation Management and Customer Voice are essential products to manage, monitor, and improve reputations in a digital age.

Key Products: Reputation Management, Customer Voice

Professional Store on WordPress + WooCommerce

White-label Review Management Services

Responding to customer reviews is extremely important for building a strong online reputation. Unfortunately, many business owners don’t have the time and tools to go through their online reviews. It’s why they seek your services, but you don’t have the time to spend a whole day monitoring reviews either! With this service, our marketing strategists will manage your clients’ online reputation, helping you save time and grow your business.

Key Services: Review Responses, Review Requests

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