Turn every review into an opportunity with AI Reputation Specialist
Have an AI employee handle review management by delivering personalized review responses, posting on behalf of the business, and sending review requests that encourage positive feedback while handling negative comments with care. Built-in AI chat lets you ask questions, spot trends, and get insights to guide better decisions.
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Deliver reputation-safe responses automatically
Generate personalized, context-aware replies on Google and Facebook, automatically matching the language of the original review in major EU languages, such as German, French, and Spanish. Built-in safeguards ensure the right tone is used for both positive and negative reviews, so every response is timely, thoughtful, and aligned with best practices that protect your brand and strengthen customer relationships.
Stay in control with configurable response rules
Customize how the AI responds. Set rating thresholds, timing, and platform preferences to align with your brand standards. These settings help ensure that every automated review response reflects your tone, protects your reputation, and builds trust with customers.
Turn review insights into action through a chat
Understand sentiment shifts, keyword trends, and review patterns with AI insights that support smarter review management. By analyzing your review and NPS data, the AI surfaces what matters most and provides actionable recommendations. This helps you respond effectively, improve operations, and enhance the customer experience.
Unlock your AI Reputation Specialist’s full potential with our expert setup
Get the most out of your AI Reputation Specialist with Vendasta’s expert setup services. From customized review responses to automated review requests, our team helps you launch with confidence and results.
FAQs
What is Vendasta’s AI Reputation Specialist?
Vendasta’s AI Reputation Specialist is an AI employee designed to simplify and enhance review management. It automatically responds to customer reviews, sends review requests, and analyzes review and NPS data to surface insights, helping businesses protect their reputation and engage customers consistently.
How does automated review response work?
The AI Reputation Specialist uses configurable rules and brand knowledge to generate automated review responses on platforms like Google Business Profile and Facebook. It reads each review, matches the appropriate tone, and posts timely, on-brand replies without manual effort.
Can I control how the AI responds to reviews?
Yes. You stay fully in control of your review management automation. You can set star rating thresholds, response timing, platform preferences, and brand guidelines to ensure every AI-generated response reflects your voice and reputation standards.
What insights can the AI Reputation Specialist provide?
Through built-in AI chat, the AI Reputation Specialist analyzes review and NPS data to identify sentiment shifts, recurring themes, and emerging issues. These insights support smarter review management by helping you understand what customers care about and where to take action.
Which platforms and languages are supported?
The AI Reputation Specialist supports automated responses on Google Business Profile and Facebook recommendations. It also detects the language of each review and responds in the same language, including major EU languages like German, French, Spanish, Italian, Portuguese, Polish and Czech.
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