Review Management: How Vendasta Gets the Last Word (and Keeps It)

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It’s fairly obvious that the phrase “the only bad press is no press” was coined Pre-YE (that’s Pre Yelp Era, for the uninitiated). Any business that has suffered at the hands of the reviewing public knows that infamy isn’t all it’s cracked up to be, especially when that infamy could entail the wrath of Real… Read More

Google Reviews Dumpster Dive: Garbage Reviews & How to Avoid Them

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Want to learn how to avoid bad reviews? You’ll need to get friendly with Google and their review army. What Google, and by extension Google Reviews, says about you is pretty influential in the digital age. We hate to sound like a broken record, but 65% of global consumers trust online search engines the most when… Read More

[Infographic] How to Respond to Positive Reviews

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Unless you’re Joan Jett, a bad reputation is something your clients should care about. A good or bad reputation could mean the difference between a business thriving and expanding, and closing their doors for good. In the digital age, a business’s reputation is controlled by consumers using online review platforms like Yelp, Google and Facebook… Read More

Top 10 Review Websites to Get More Customer Reviews On

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So what’s the big deal about reviews, review websites and customer reviews? Well, more than 88% of online shoppers incorporate reviews into their purchase decisions. Businesses are told to get more reviews to keep attracting new customers. And, as consumers, we are constantly being asked to leave a customer review for almost every transaction we… Read More

Bad Word of Mouth Marketing Spreads Like Wildfire

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This is a guest post from Niraj Ranjan Rout, the founder of Hiver, an app that turns Gmail into a powerful customer support and collaboration tool. A bad piece of word of mouth marketing spreads faster than a wildfire. Did you know that 54% of customers share bad experiences with more than five people, while only 33%… Read More

How To Respond To Reviews, Good and Bad

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How do you respond to a negative review? Why reply to a good review? This four-minute video will show you how to respond to reviews online, both good and bad, and earn more business in the process. (Interested in templates for responding to both good and bad reviews? Scroll down, we have a free download for… Read More