The new customer journey: How AI is changing consumer behaviour
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The new customer journey: How AI is changing consumer behaviour
Understand the seismic shift in consumer search behaviour and discover how AI is changing the game.
According to a new Dialog study, 67% of consumers believe AI will replace traditional search within three years. Join Vendasta’s Jeff Tomlin and Dialog co-founders Greg Sterling and Neal Polachek as they unpack exclusive insights from Dialog’s latest survey.
Discover how AI tools like ChatGPT and Google Gemini are reshaping search habits and why these changes matter for marketers, brands, and business owners — including how tools like Vendasta’s AI Employees help local businesses adapt and capture more of that AI-driven discovery.
Key benefits:

Strategic Takeaways: Understand what 67% of consumers believe about AI replacing search and how you can adapt.

Expert Panel: Hear from Vendasta’s Jeff Tomlin and Dialog’s Greg Sterling and Neal Polachek as they unpack data-driven trends.
What you’ll learn:
Practical strategies to align your marketing, sales, and operations with these emerging trends — echoing how AI compares to human judgment in other parts of the business, and how AI is reshaping digital marketing more broadly.
Speakers
Jeff Tomlin

Greg Sterling

Neal Polachek
Leading analyst, co-founder of Dialog