Your reputation, managed by experts
The conversation about your business is happening online. Our talented professionals use Vendasta’s powerful technology and strategic insight to manage your online reviews, build unshakable trust, and turn customer feedback into your next growth engine.
The power of an expert team, optimized by AI
We combine deep industry knowledge with smart technology to help you get more customers and keep them. Our service is built on a foundation of strategic pillars that ensure you get the best of both worlds: human expertise and platform efficiency.
A fully managed, hands-off solution
Deliver a true do-it-for-you online review management that saves your agency time. We handle the ongoing, month-to-month monitoring and fulfillment, allowing you to focus on strategy and growth, not micromanaging responses.
Expert-led, AI-enhanced service
Offer a solution that combines the speed of AI with the safety of human oversight. Our team uses AI-enhanced drafts that are reviewed by experts, ensuring every communication has human-level empathy and is aligned with your client’s brand.
Customization & brand alignment
This isn’t a generic bot. Our service ensures each review is configured to align with your client’s unique brand tone, and for sensitive tasks, you always have control to approve or revise communications before they go live.
Seamless collaboration
We work as a direct extension of your team, offering shared dashboards and transparent data that enables all stakeholders to work in harmony and get timely, actionable insights.
Turn every review into a relationship
Why is it critical to respond to reviews? Because today’s consumers are paying attention. Responding to feedback builds credibility and trust, showing that your client’s business is attentive, reliable, and values its customers. Our team ensures all reviews receive timely, on-brand, and strategic responses, helping you build a reputation for excellent service that attracts new business.
Proactively shape your online reputation
A steady stream of positive, recent reviews boosts your credibility, improves your star rating, and helps convert more prospects into paying customers.
Our expert team takes care of the process for your client by crafting and sending branded review requests that make it easy for clients to leave feedback on the platforms that matter most, so they build a strong online reputation that fuels long-term growth.
Your path to a professionally managed reputation
Step 1
Fulfillment form and strategy
The process begins with us learning about your client’s business and ensuring we understand their brand voice. We’ll work with you to gain access to relevant review sites like Facebook, Yelp, and Google Business Profile.
Step 2
Expert execution
Once we have access, our professional team begins replying to your client’s online reviews. For our Plus service, our strategists will also build a custom Review Request template that matches your client’s brand for your approval.
Step 3
Monitoring and reporting
No review will ever go untouched. Our team ensures every review receives a timely, on-brand response. We provide constant monitoring and real-time visibility into our work and your ROI through shared dashboards and insightful reporting.
A true partnership of people and platform
You get a team that has managed thousands of reviews at scale and knows how to align with your client’s unique brand and outcomes. Our professionals handle the strategic work, customization and insight, while our platform provides the efficiency to deliver it at scale. We provide the people and the process, so you can focus on growth.
The Vendasta technology behind our experts
Our expert-led services are powered by Vendasta’s all-in-one Reputation Management software, an integrated dashboard where our team can monitor, respond to, and report on online reviews from over 100 different sites. This platform gives our specialists the tools they need to succeed on your behalf.