One place for everything online reputation management
- Local Edge
- Merchant Circle
- Open Table
- Yahoo! Local
- Yellow Book
- Yellow Bot
- …and many more.
Monitor and manage all online reviews
We monitor over 100 online sources so your clients never miss a single review on any of the most important sites. Your team will be notified of every new review so you can identify and escalate important feedback.
- Monitor and manage reviews
- Get instant alerts
- Track and complete review management tasks across your team
- Benchmark against competitors
- Created for single locations and brands
In a crowded competitive environment, the platform has enabled us to scale and improve our efficiencies for reputation management with an easy-to-use interface.“
Respond directly to reviews from the dashboard
Help your clients build their brand and online reputation by responding to reviews! Never get stuck wondering how to respond—intelligent review responses take the guesswork out of this important task.
- Respond to the most important reviews from the dashboard
- Receive intelligently recommended responses for every Google and Facebook review
- Customize your own templates with dynamic fields
- Utilize our expert team to handle review responses
Provide business insights using artificial intelligence
Harness the power of AI to analyze online reviews and dig deeper into customer sentiment. Inform your clients with easy to understand data to help keep their business booming!
- Discover top trending keywords
- See a timeline of notable moments in customer opinion
- Drill into specific reviews
- Compare locations to understand brand sentiment as a whole
Manage all Google Q&A activity
Just like responding to reviews, businesses that engage in Google Q&A have a greater online presence and increased customer engagement. Help your clients build their reputation by showing them how easy it is to manage.
- Be alerted to new questions for quick action
- Ensure existing questions have accurate answers
- Ask and answer FAQs to help customers find information fast
Help businesses be found online
Correct online listings increase trust and convert more customers. The Listings dashboard ensures your clients can correct their business listings across dozens of sites to keep driving traffic through the door.
- Follow prescriptive changes to make improvements
- Compare the business to the industry
- Utilize our expert team to handle listings management
Reputation Management was a really great introduction to all the other different digital marketing services and stacks. It was our core getting into digital.“
Comporium Media Services
Use real reviews to convert more customers
Allow happy customers to do the talking and help increase trust and sales for your clients! Display real customer testimonials on your clients’ websites or share glowing reviews to their social networks.
- Customize the widget for your clients’ brands
- Easily plug the widget into any website to show off reviews anywhere
- Click the Share button to show off the best reviews on social networks
Never miss a mention of the business online
Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. This creates opportunities to highlight the positive mentions or deal with the negative offline.
- Set up keyword search terms to receive relevant industry content
- Understand if the mention is positive, neutral, or negative so you can take action
Keep an eye on the competition
Leverage competitive insights to help your clients get ahead. Compare their business with industry leaders to help strive for continuous improvement.
- Compare search engine Share of Voice with their top competitors
- Track social audience engagement overtime across Facebook and Twitter
- Benchmark against the industry average review ratings and listing accuracy
Complementary products for Reputation Management
Do it all with Reputation Management
- Correct and manage online listings on 35+ sites
- Monitor online reviews across 100+ sites
- Respond easily to reviews with customizable templates
- Compare the business to competitors and the industry average
Add-ons for Reputation Management
Get new reviews in Reputation Management twice as fast! The Rapid Reviews add-on provides an advantage for responding to reviews even quicker, resulting in stellar customer service.
Review Display Widget
Show off the clients’ best reviews on their website from all review sources in Reputation Management!
Reputation Management Software Features
|Features||Reputation Management Express||Reputation Management Pro|
|Overview page shows a summary of what is being monitored|
|Reviews: Monitor customer reviews from major and vertical-specific review sites||Facebook and Google||35+ sources|
|Insights: Discover trends in customer feedback and use powerful Data to drive business decisions.|
|Listings: Identify local business listings that are inaccurate or missing on online directories and review sites||Facebook and Google||100+ sources|
|Competition: See how the business compares to 3 chosen competitors, including online share of voice and social page comparisons|
|Mentions: See when your clients’ businesses are mentioned online, with sentiment analysis|
|Social: Monitor the business’s social activity, employees’ Twitter feeds, and view social statistics|