Reputation Management

One place for everything online reputation management

White-label reputation management software for your clients and multi-location brands.
We pioneered online reputation management software for agencies. Since 2008, we’ve helped 2+ million businesses manage billions of customer reviews, mentions, and online listings.
Google logoHealthgrades logoFacebook logo411.com logoHouzz logoHealthgrades logoEdmunds logo
Zomato logoYahoo logoindeed logoExpedia logocars.com logoyellowpages logoplus more
  • 411.com
  • Bing
  • Cars.com
  • Citysearch
  • DealerRater
  • Doctor.com
  • Edmunds
  • Expedia
  • Facebook
  • Glassdoor
  • Google
  • Healthgrades
  • Houzz
  • Indeed.com
  • Local Edge
  • Merchant Circle
  • N49
  • Open Table
  • RateMDs
  • Superpages
  • SureCritic
  • TrueLocal
  • Vitals
  • Yahoo! Local
  • Yellow Book
  • Yellow Bot
  • YellowPages
  • ZipLocal
  • ZocDoc
  • Zomato
  • …and many more.

Monitor and manage all online reviews

We monitor over 100 online sources so your clients never miss a single review on any of the most important sites. Your team will be notified of every new review so you can identify and escalate important feedback.

  • Monitor and manage reviews
  • Get instant alerts 
  • Track and complete review management tasks across your team
  • Benchmark against competitors
  • Created for single locations and brands

In a crowded competitive environment, the platform has enabled us to scale and improve our efficiencies for reputation management with an easy-to-use interface.

Erica Byrum

CoStar

Respond directly to reviews from the dashboard

Help your clients build their brand and online reputation by responding to reviews! Never get stuck wondering how to respond—intelligent review responses take the guesswork out of this important task.

  • Respond to the most important reviews from the dashboard
  • Receive intelligently recommended responses for every Google and Facebook review
  • Customize your own templates with dynamic fields
  • Utilize our expert team to handle review responses 

Provide business insights using artificial intelligence

Harness the power of AI to analyze online reviews and dig deeper into customer sentiment. Inform your clients with easy to understand data to help keep their business booming!

  • Discover top trending keywords
  • See a timeline of notable moments in customer opinion
  • Drill into specific reviews 
  • Compare locations to understand brand sentiment as a whole

Manage all Google Q&A activity

Just like responding to reviews, businesses that engage in Google Q&A have a greater online presence and increased customer engagement. Help your clients build their reputation by showing them how easy it is to manage.

  • Be alerted to new questions for quick action
  • Ensure existing questions have accurate answers
  • Ask and answer FAQs to help customers find information fast

Help businesses be found online

Correct online listings increase trust and convert more customers. The Listings dashboard ensures your clients can correct their business listings across dozens of sites to keep driving traffic through the door.

  • Follow prescriptive changes to make improvements
  • Compare the business to the industry 
  • Utilize our expert team to handle listings management

Reputation Management was a really great introduction to all the other different digital marketing services and stacks. It was our core getting into digital.

David Little

Comporium Media Services

Use real reviews to convert more customers

Allow happy customers to do the talking and help increase trust and sales for your clients! Display real customer testimonials on your clients’ websites or share glowing reviews to their social networks.

  • Customize the widget for your clients’ brands
  • Easily plug the widget into any website to show off reviews anywhere
  • Click the Share button to show off the best reviews on social networks

Never miss a mention of the business online

Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. This creates opportunities to highlight the positive mentions or deal with the negative offline.

  • Set up keyword search terms to receive relevant industry content
  • Understand if the mention is positive, neutral, or negative so you can take action

Keep an eye on the competition

Leverage competitive insights to help your clients get ahead. Compare their business with industry leaders to help strive for continuous improvement. 

  • Compare search engine Share of Voice with their top competitors
  • Track social audience engagement overtime across Facebook and Twitter
  • Benchmark against the industry average review ratings and listing accuracy

Complementary products for Reputation Management

Send SMS and email requests to get more authentic customer reviews on the sites that matter most! New reviews will arrive in Reputation Management for you to monitor and respond to.
Leverage the power of customer reviews to increase consumer trust. With Social Marketing active, clients can share their best reviews on social media, making customers their marketing secret weapon.

Do it all with Reputation Management

  • Correct and manage online listings on 35+ sites
  • Monitor online reviews across 100+ sites
  • Respond easily to reviews with customizable templates
  • Compare the business to competitors and the industry average
  • Monitor employees’ Twitter feeds
  • Monitor a feed of social media activity
  • Stay on top of new conversations with reports and alerts
  • Assign tasks to your fulfillment team with Task Manager

Add-ons for Reputation Management

Rapid Reviews

Get new reviews in Reputation Management twice as fast! The Rapid Reviews add-on provides an advantage for responding to reviews even quicker, resulting in stellar customer service.

Review Display Widget

Show off the clients’ best reviews on their website from all review sources in Reputation Management!

Review Display Widget

Reputation Management Software Features

Features Reputation Management Express Reputation Management Pro
Overview page shows a summary of what is being monitored
Reviews: Monitor customer reviews from major and vertical-specific review sites Facebook and Google 35+ sources
Insights: Discover trends in customer feedback and use powerful Data to drive business decisions.
Listings: Identify local business listings that are inaccurate or missing on online directories and review sites Facebook and Google 100+ sources
Competition: See how the business compares to 3 chosen competitors, including online share of voice and social page comparisons
Mentions: See when your clients’ businesses are mentioned online, with sentiment analysis
Social: Monitor the business’s social activity, employees’ Twitter feeds, and view social statistics

Grow your business with Reputation Management

Reputation Management is one of more than 100 products in the Vendasta Marketplace. According to Vendasta’s latest Churn Study, the more solutions you offer, the more likely you’ll retain local business clients; selling four products show increased retention of 80%! Create your own packages and sell products at margin.
Use Vendasta’s Snapshot Report to show your prospects and clients where their digital marketing could use your help. Are they struggling with their online reputation? Reputation Management will help them manage their presence and improve their brand value.
Vendasta Sales & Success Center uses AI to tell you when your prospects are ready to buy and gives your salespeople the tools they need to be trusted local experts. You’ll know about every handshake by viewing the live feed and The Loop, plus get a wider picture with your sales manager dashboard.
Finding it hard to juggle the work? Vendasta’s Task Manager directly integrates Reputation Management ‘to do’s’ into one place where they can be assigned and fulfilled. Still struggling to keep up? Enlist our white label marketing services professionals to fulfill on behalf of your business.
A Vendasta study shows that just by selling Reputation Management, you can increase client retention by 57%. What’s more, engaging customers in their online reputation (like responding to reviews) can increase retention by 124%. Bundle complementary products like Customer Voice and improve retention even further!
Our products come complete with go-to-market plans that allow you to be the local digital experts, all under one login for you and your client. Simplify the cloud for use on the ground and grow your business quickly with Vendasta.

Start your journey with Vendasta

Get started today, no credit card required.
Schedule some calendar time with one of our product experts.
Talk to a real person right now about Vendasta.

Try Vendasta for free today!

Explore all the products and services you need to grow your business.

Pin It on Pinterest

Start Selling Reputation Management For Free

Resell reputation management under your agency’s brand and price. It’s easy. Create your free account. Build your online store. Generate leads with our automation tools. Start selling.