{"id":84312,"date":"2023-08-01T09:45:41","date_gmt":"2023-08-01T15:45:41","guid":{"rendered":"https:\/\/www.vendasta.com\/blog\/?p=84312"},"modified":"2026-03-15T02:37:23","modified_gmt":"2026-03-15T02:37:23","slug":"ppc-support","status":"publish","type":"post","link":"https:\/\/www.vendasta.com\/blog\/ppc-support\/","title":{"rendered":"Providing proactive PPC support to your clients: Top 11 questions they might have about their accounts"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Introduction&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">If you sell digital advertising solutions and services, offering top-tier PPC support can help set your agency apart from the competition.<\/p>\n<p style=\"text-align: center;\"><a href=\"\/content-library\/guides\/white-label-mastering-google-facebook-advertising-for-local-businesses-lp\/\" target=\"_blank\" rel=\"noopener\">Establish yourself as the trusted local expert in digital advertising. Download &#8220;White label: Mastering Google and Facebook advertising for local businesses&#8221; right now.<\/a><\/p>\n<p style=\"text-align: justify;\">By guiding your clients and answering their questions, you can help them reach their goals and establish profitable, long-term client relationships.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Common PPC support questions and how to address them&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Common PPC support questions and how to address them<\/h2>\n<p style=\"text-align: justify\">Being prepared with thoughtful, informative, and supportive responses to these frequently encountered questions and concerns will help your agency stand out as a trusted, dependable, and transparent partner.<\/p>\n<p style=\"text-align: justify\">Here\u2019s how to approach 11 concerns you\u2019re likely to encounter in your customer relationships as a reseller of PPC solutions.<\/p>\n<h3>1. I\u2019m not getting enough traffic or leads from my PPC campaigns<\/h3>\n<p style=\"text-align: justify\">An SMB client may express this concern when their expectations of traffic and lead generation numbers aren\u2019t being met. They see their digital advertising dollars and other resources, like staff time, going into campaigns that simply aren\u2019t effectively reaching their target audience or generating enough interest. They may want to divert their budget from <a href=\"\/matchcraft\/#matchcraft-services\" target=\"_blank\" rel=\"noopener\">digital advertising services<\/a> to other <a href=\"\/blog\/low-cost-marketing-techniques\/\" target=\"_blank\" rel=\"noopener\">low-cost marketing strategies<\/a>.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to resolve this concern include:<\/p>\n<ul>\n<li><strong>Refine and test: <\/strong>Refine your campaign optimizations and A\/B test each component, including the target keywords, ad copy, and visuals.<\/li>\n<li><strong>Address landing page issues:<\/strong> If a lead generation ad campaign is generating traffic but falling short when it comes to capturing leads, the problem is likely the landing page. Test different designs, call to action (CTA) button placements, copy, and other elements.<\/li>\n<li><strong>Implement improved campaign monitoring:<\/strong> Use a robust campaign management solution like Vendasta\u2019s <a href=\"\/advertising\/advertising-intelligence\/\" target=\"_blank\" rel=\"noopener\">Advertising Intelligence<\/a> to ensure that all traffic and leads are being properly captured.<\/li>\n<\/ul>\n<h3>2. Managing PPC campaigns is overwhelming<\/h3>\n<p style=\"text-align: justify\">SMB owners are notoriously busy, and adding PPC management to their lengthy to-do is simply\u00a0 unmanageable for many. This is especially true if they have limited experience with digital marketing. Clients may think they\u2019re better off skipping the use of digital advertising until they have more resources to hire dedicated staff for the job.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to resolve this concern include:<\/p>\n<ul>\n<li><strong>Use white-label experts to offer PPC support: <\/strong>Enhance your <a href=\"\/blog\/ppc-reseller-program\/\" target=\"_blank\" rel=\"noopener\">PPC reseller<\/a> solution by offering full-service digital ad management under your agency\u2019s banner delivered by experienced, <a href=\"\/blog\/msp-vendasta-white-label-ppc\/\" target=\"_blank\" rel=\"noopener\">knowledgeable white-label pros<\/a>.<\/li>\n<li><strong>Use automation tools: <\/strong>Leverage PPC management platforms and automation tools like Advertising Intelligence to streamline routine tasks like bid adjustments and ad scheduling.<\/li>\n<li><strong>Educate clients:<\/strong> Create resources to answer common questions on PPC management, like best practices documentation, how-to videos, or one-on-one training sessions.<\/li>\n<\/ul>\n<h3>3. I\u2019m spending a lot on PPC ads, but I\u2019m not sure if it\u2019s generating a positive return on investment<\/h3>\n<p style=\"text-align: justify\">SMB clients often have limited marketing budgets, and they want to be sure that each dollar they spend is working efficiently. When they invest in PPC advertising but don\u2019t see a clear correlation between this investment and their profits or leads, they might question the value of their advertising efforts. Your Google PPC support can help them get back on board.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to resolve this concern include:<\/p>\n<ul>\n<li><strong>Use conversion tracking:<\/strong> Set up accurate conversion tracking on all PPC platforms to directly link ad spend to profitable actions. This is easiest to manage from one dedicated platform.<\/li>\n<li><strong>Generate regular reports:<\/strong> Build trust and confidence by providing regular reports that track key performance indicators (KPIs), <a href=\"\/blog\/roas-vs-roi\/\" target=\"_blank\" rel=\"noopener\">return on ad spend (ROAS) and return on investment (ROI)<\/a>.<\/li>\n<li><strong>Set SMART goals: <\/strong>Part of advertising support is helping clients establish specific, measurable, achievable, relevant, and time-bound goals for their campaigns. When you\u2019re working together toward a clear goal, short-term diversions become easier to navigate.<\/li>\n<\/ul>\n<h3>4. I don\u2019t have enough time to manage my PPC campaigns effectively<\/h3>\n<p style=\"text-align: justify\"><a href=\"\/blog\/local-ppc-management\/\" target=\"_blank\" rel=\"noopener\">PPC management for SMBs<\/a> can be time-consuming, especially when it\u2019s done manually. SMBs, particularly those with limited staff or resources, are likely to have a hard time fitting it into their demanding schedules.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to resolve this concern include:<\/p>\n<ul>\n<li><strong>Go automatic: <\/strong>Automated bidding strategies can be used to automate campaigns without the need for frequent manual intervention.<\/li>\n<li><strong>Sell full-service advertising support: <\/strong>Take PPC management off your client\u2019s plate with the help of <a href=\"\/blog\/white-label-google-ads-management\/\" target=\"_blank\" rel=\"noopener\">white-label PPC experts<\/a>. Better yet, <a href=\"\/blog\/packaging-seo-ppc-management\/\" target=\"_blank\" rel=\"noopener\">bundle PPC support and SEO<\/a> management together to save the client more time while increasing their value to your agency.<\/li>\n<li><strong>Address bottlenecks:<\/strong> If your client manages their <a href=\"\/blog\/ppc-campaigns\/\">PPC campaigns<\/a> in-house, they may be getting stuck on key aspects of ads management. Answer their questions on PPC to see if you can help them create a faster workflow.<\/li>\n<\/ul>\n<h3>5. I\u2019m not sure which keywords to target or how to structure my ads<\/h3>\n<p style=\"text-align: justify\">This common concern indicates a lack of expertise in keyword research and campaign organization, both of which are critical for running profitable PPC campaigns.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to resolve this concern include:<\/p>\n<ul>\n<li><strong>Keyword research: <\/strong>Offer keyword research services to provide clients with targeted clusters of keywords. These can support their <a href=\"\/blog\/local-seo-search-engine-marketing\/\" target=\"_blank\" rel=\"noopener\">local SEO<\/a> efforts as well.<\/li>\n<li><strong>Training resources:<\/strong> Conduct training sessions or create documentation walking SMBs through common questions about <a href=\"\/blog\/ppc-keyword-research\/\">PPC keyword research<\/a> and campaign structures.<\/li>\n<li><strong>Start simple:<\/strong> Begin with a limited number of straightforward campaigns structured around keyword themes.<\/li>\n<\/ul>\n<h3>6. I don\u2019t understand the analytics with my PPC campaigns<\/h3>\n<p style=\"text-align: justify\">PPC platforms generate a wealth of data that can be indecipherable for clients without a background in digital marketing, leading to confusion and misinterpretation.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to resolve this concern include:<\/p>\n<ul>\n<li><strong>Custom dashboard: <\/strong>Use a PPC management platform that offers dashboard customizability, like Advertising Intelligence. Include only relevant metrics for simplicity.<\/li>\n<li><strong>Reporting: <\/strong>Create clear, easy-to-understand reports to help clients keep up with how KPIs are progressing.<\/li>\n<li><strong>Answer questions on PPC:<\/strong> Offer personalized walkthroughs of essential KPIs and enable clients to share their questions for PPC managers.<\/li>\n<\/ul>\n<h3>7. I want to expand my reach on other platforms besides Google Ads<\/h3>\n<p style=\"text-align: justify\">Your client may be ready to explore new avenues to reach a wider\u2014or different\u2014audience. They may feel that they\u2019ve maximized their reach on Google Ads or that their target audience is more active on other platforms.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to resolve this concern include:<\/p>\n<ul>\n<li><strong>Expand your services: <\/strong>Provide multi-platform PPC management.<\/li>\n<li><strong>Research each audience: <\/strong>Assist clients in identifying unique characteristics about their audience on each advertising platform being used.<\/li>\n<li><strong>Single dashboard: <\/strong>Use a digital advertising solution that enables campaigns across different platforms to be viewed and managed from one dashboard.<\/li>\n<\/ul>\n<h3>8. How do I measure the effectiveness of PPC campaigns?<\/h3>\n<p style=\"text-align: justify\">Today\u2019s SMBs are well aware of the importance of data in gauging the success of any <a href=\"\/blog\/10-steps-digital-marketing-strategy\/\" target=\"_blank\" rel=\"noopener\">digital marketing strategy<\/a>, but they may have questions to ask their PPC agency about <em>how<\/em> exactly to interpret that data.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to answer this question include:<\/p>\n<ul>\n<li><strong>Key metrics education:<\/strong> Provide PPC support and education regarding KPIs like click-through rate (CTR), cost per click (CPC), conversion rate, and return on ad spend (ROAS).<\/li>\n<li><strong>Conversion tracking:<\/strong> Set up conversion tracking so that clients can view which campaigns and ads are producing the best results.<\/li>\n<li><strong>Goal-setting:<\/strong> Help clients set realistic goals and walk them through how to gauge if they are being met.<\/li>\n<\/ul>\n<h3>9. How do my competitors keep outperforming me in PPC advertising?<\/h3>\n<p style=\"text-align: justify\">If your clients have questions on PPC competition, they likely understand the basics of creating a campaign, but require support when it comes to the finer details of boosting their ROAS.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to answer this question include:<\/p>\n<ul>\n<li><strong>Competitor analysis:<\/strong> Conduct a competitor analysis to understand competitors\u2019 strategies and keywords.<\/li>\n<li><strong>Bidding strategy:<\/strong> Recommend a strategic increase in budget or bids on high-performing keywords.<\/li>\n<li><strong>PPC audit: <\/strong>Provide PPC support to audit all aspects of the current strategy, from keywords to ad copy and landing pages.<\/li>\n<\/ul>\n<h3>10. I want to explore other advertising formats<\/h3>\n<p style=\"text-align: justify\">Most businesses start out with relatively basic photo or video formats for their ads. Your client may feel that their current advertising format isn\u2019t resonating with their audience or, they may simply want to experiment with different formats to increase engagement.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to offer PPC support include:<\/p>\n<ul>\n<li><strong>Ask questions: <\/strong>Take the time to understand your client\u2019s concern: Are they dissatisfied with current ad performance, or do they want to create a more robust campaign strategy?<\/li>\n<li><strong>Education: <\/strong>Walk your client through other ad formats including Google shopping ads, Facebook instant experience ads, and carousel ads.<\/li>\n<li><strong>Create diversified campaigns: <\/strong>Implement different ad formats and answer any PPC questions they may have about how to track and compare results.<\/li>\n<\/ul>\n<h3>11. I can\u2019t keep up with the latest PPC trends, best practices, and algorithm updates<\/h3>\n<p style=\"text-align: justify\">PPC is a rapidly evolving field, and SMBs may struggle to keep up due to time constraints or a lack of specialized knowledge.<\/p>\n<p style=\"text-align: justify\">Approaches you can take to resolve this concern include:<\/p>\n<ul>\n<li><strong>Strategy reviews: <\/strong>Conduct periodic reviews to discuss new opportunities or important changes.<\/li>\n<li><strong><a href=\"\/blog\/white-label-ppc-for-agencies\/\" target=\"_blank\" rel=\"noopener\">White-label management<\/a>: <\/strong>Leave the work of PPC management to white-label professionals who are always up to date with the latest knowledge and strategies.<\/li>\n<li><strong>Webinars: <\/strong>Consider hosting periodic industry update webinars and invite clients to join with their list of questions to ask their PPC agency.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Frequently asked questions&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Frequently asked questions<\/h2>\n<h3>Are there any reliable PPC support forums or communities where I can seek assistance?<\/h3>\n<p style=\"text-align: justify\">Yes, there are several reliable PPC forums you can consult, like Google Ads Community, r\/PPC or Reddit, and Moz\u2019s Q+A forum. These spaces are filled with professionals and enthusiasts who share questions and offer digital advertising support.<\/p>\n<h3>What are the best practices for PPC support and troubleshooting?<\/h3>\n<p style=\"text-align: justify\">Best practices for PPC support include regular campaign monitoring, conducting frequent A\/B tests, using analytics for decision-making, and seeking professional PPC support when necessary. Troubleshooting often involves analyzing data, identifying performance drops or spikes, and making strategic adjustments.<\/p>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;Code &#8211; FAQ&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script>{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Are there any reliable PPC support forums or communities where I can seek assistance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, there are several reliable PPC forums you can consult, like Google Ads Community, r\/PPC or Reddit, and Moz\u2019s Q+A forum. 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Troubleshooting often involves analyzing data, identifying performance drops or spikes, and making strategic adjustments.\"}}]}<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Provide industry-leading PPC support to your clients by getting familiar with these 11 common questions.<\/p>\n","protected":false},"author":103,"featured_media":129252,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[48],"tags":[133],"class_list":["post-84312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-digital-advertising"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Proactive PPC Support: Top 11 Questions Your Clients May<\/title>\n<meta name=\"description\" content=\"Why you need professional PPC support. Learn how expert management can reduce your CPL, improve ad quality scores, and scale your ROI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vendasta.com\/blog\/ppc-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Providing proactive PPC support to your clients: Top 11 questions they might have about their accounts\" \/>\n<meta property=\"og:description\" content=\"Why you need professional PPC support. Learn how expert management can reduce your CPL, improve ad quality scores, and scale your ROI.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vendasta.com\/blog\/ppc-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Vendasta Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/vendasta\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-01T15:45:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-15T02:37:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.vendasta.com\/blog\/wp-content\/uploads\/sites\/6\/2023\/08\/providing-proactive-PPC-support-to-your-clients-top-11-questions-they-might-have-blog-feature-image.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Lawrence Dy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@vendasta\" \/>\n<meta name=\"twitter:site\" content=\"@vendasta\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lawrence Dy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.vendasta.com\/blog\/ppc-support\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.vendasta.com\/blog\/ppc-support\/\"},\"author\":{\"name\":\"Lawrence Dy\",\"@id\":\"https:\/\/www.vendasta.com\/blog\/#\/schema\/person\/fffaf0d19b31dfdfefa078d1a15c22de\"},\"headline\":\"Providing proactive PPC support to your clients: Top 11 questions they might have about their accounts\",\"datePublished\":\"2023-08-01T15:45:41+00:00\",\"dateModified\":\"2026-03-15T02:37:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.vendasta.com\/blog\/ppc-support\/\"},\"wordCount\":1780,\"publisher\":{\"@id\":\"https:\/\/www.vendasta.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.vendasta.com\/blog\/ppc-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.vendasta.com\/blog\/wp-content\/uploads\/sites\/6\/2023\/08\/providing-proactive-PPC-support-to-your-clients-top-11-questions-they-might-have-blog-feature-image.webp\",\"keywords\":[\"digital advertising\"],\"articleSection\":[\"Marketing\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.vendasta.com\/blog\/ppc-support\/\",\"url\":\"https:\/\/www.vendasta.com\/blog\/ppc-support\/\",\"name\":\"Proactive PPC Support: Top 11 Questions Your Clients May\",\"isPartOf\":{\"@id\":\"https:\/\/www.vendasta.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.vendasta.com\/blog\/ppc-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.vendasta.com\/blog\/ppc-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.vendasta.com\/blog\/wp-content\/uploads\/sites\/6\/2023\/08\/providing-proactive-PPC-support-to-your-clients-top-11-questions-they-might-have-blog-feature-image.webp\",\"datePublished\":\"2023-08-01T15:45:41+00:00\",\"dateModified\":\"2026-03-15T02:37:23+00:00\",\"description\":\"Why you need professional PPC support. 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