{"id":60526,"date":"2022-09-26T05:45:39","date_gmt":"2022-09-26T11:45:39","guid":{"rendered":"https:\/\/www.vendasta.com\/blog\/?p=60526"},"modified":"2025-12-05T19:59:38","modified_gmt":"2025-12-05T19:59:38","slug":"how-to-remove-reviews-from-facebook","status":"publish","type":"post","link":"https:\/\/www.vendasta.com\/blog\/how-to-remove-reviews-from-facebook\/","title":{"rendered":"How to remove reviews from Facebook: A step-by-step guide"},"content":{"rendered":"

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Reviews are crucial to any business\u2019s online reputation today. They\u2019ve only become more important in recent years. After all, 95 percent of customers say they look at reviews before shopping (Globe Newswire<\/a>). Reviews are influential too, which can make those bad reviews even more worrisome.<\/p>\n

Your clients have no doubt asked you how they can get rid of reviews, especially false ones. They might be worried about Google, Facebook, or even sites like Yelp<\/a>. There is good news. Although it can be tough, you can remove reviews on many platforms. Here\u2019s how to remove reviews from Facebook for your clients.<\/p>\n

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[\/et_pb_text][et_pb_text admin_label=”Can you delete reviews from Facebook?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Can you delete reviews from Facebook?<\/h2>\n

The first thing to note is that, even if you\u2019re a page owner, you can\u2019t delete a review someone has left on a business page. Only Facebook\u2019s team has the authority to delete the review.<\/p>\n

Why is that? Facebook wants to remove false reviews, but they also want to let customers speak their minds. They also want other customers to trust Facebook reviews. If businesses could delete reviews, they would likely delete all negative reviews.<\/p>\n

Nobody can blame business owners for that. After all, negative reviews skew rankings in the algorithm, which decreases visibility. With organic reach continuing to drop (Business2Community<\/a>), though, negative Facebook reviews limit your client\u2019s reach even more.<\/p>\n

It\u2019s important to consider that even though your client may want to contest all negative reviews, consumers don\u2019t trust a profile that only touts positive reviews. If a business has nothing but 5-star reviews, people tend to be a little suspicious.<\/p>\n

To balance the needs of the business and the needs of its users, Facebook moderates reviews. You can get a negative review removed, but it\u2019s not as simple as clicking a button. So, how can you remove reviews from Facebook? You\u2019ll start with the next step.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Comment on the review you want to remove” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Comment on the review you want to remove<\/h2>\n

The first step in how to remove reviews from Facebook is to comment on the review.<\/p>\n

Why do you need to comment on the review? You can only flag reviews that have at least one comment on them. Most reviews don\u2019t get replies from other users, though. The fastest way to make sure you can flag a review is to comment on it yourself.<\/p>\n

Even if you suspect the negative review is fake, you need to handle the situation the right way. There\u2019s a chance the negative review will stay up for some time or that Facebook\u2019s team will decline to remove it. In that case, you need to leave a comment that your client is comfortable with having potential customers see.<\/p>\n

Comments should express some attempt to resolve the situation. You can invite the reviewer to get in touch with the client to discuss concerns further.<\/p>\n

This is good practice for dealing with any negative review, legitimate or not. Responding to reviews is an important part of reputation management. A review management service<\/a> can help you respond to all reviews in the right way.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”How to remove reviews from Facebook by flagging” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

How to remove reviews from Facebook by flagging<\/h2>\n

Once you\u2019ve commented on the review you want removed from the client\u2019s page, you\u2019ll need to flag it for Facebook\u2019s team.<\/p>\n

To do this, navigate to the top right of the post. Click the downward-pointing arrow. You should see a drop-down menu with several options. Select \u201cReport Post.\u201d<\/p>\n

You\u2019ll need to explain why you\u2019re flagging the post for review and potential removal. Remember, Facebook doesn\u2019t want to remove legitimate reviews.<\/p>\n

The team is more inclined to remove fake reviews<\/a>. For example, some accounts will leave false reviews on businesses they\u2019ve never bought from. You can sometimes spot these by comparing details in the review.<\/p>\n

People leave false reviews for a wide variety of reasons. Just because a review is negative, though, doesn\u2019t mean it\u2019s fake.<\/p>\n

Can you flag a legitimate negative review for removal?<\/h3>\n

What if the negative review the client wants removed is real? Customers can and do have bad experiences, and they sometimes take to social media to vent. In fact, a customer who has a bad experience is seven times more likely to tell people about it.<\/p>\n

In that case, some of those negative reviews are likely legitimate reviews from real people. You can ask the Facebook team to review them, but the chances they\u2019ll remove them are lower. Facebook wants to provide real reviews from real people. Real reviews are useful to Facebook users, even if they are negative.<\/p>\n

Your best bet with a legitimate negative review is to reach out to the reviewer. Respond to them with an apology. Ask them to get in touch and try to \u201cmake it right\u201d for them. Once you’ve resolved the situation, ask them if they\u2019d consider:<\/p>\n