[et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Introduction” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
If you\u2019re tasked with reputation management for your clients, you should know how to deal with negative Google reviews. A client may come to you asking, \u201cHow can you help me remove a negative Google review?\u201d Now you’re wondering how to dispute a Google review.<\/p>\n
Find out how to capitalize on a good review and minimize the damage of a bad one. Download these review response templates now.<\/a><\/p>\n Sadly, you can\u2019t just open a Google Business Profile<\/a>, click a few tabs, and see that glimmering Delete button. It\u2019s not possible.<\/p>\n But there are other ways to dispute and remove a Google review.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”How to dispute a Google review” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Google has standard policies<\/a> for Google reviews. If you can prove someone has posted a fake or inappropriate review according to their policies, you have a chance to get the review removed.<\/span><\/p>\n One of the first steps for how to dispute a Google review is to involve the Google team. You need to ask them to review the suspicious review and remove it. But there is no guarantee that they will do so.<\/span><\/p>\n You may also have to wait weeks to get a response. It\u2019s even possible that you may not get a response at all.<\/span><\/p>\n However, to save a client\u2019s reputation, it\u2019s worth a try.<\/span><\/p>\n [\/et_pb_text][et_pb_text admin_label=”Types of Google reviews that are eligible for a dispute” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n According to Google\u2019s review policy, you can dispute some specific types of reviews that are mentioned below.<\/p>\n Spammy or fake reviews<\/a> \u2013<\/strong> Google will likely remove spammy or manipulative content that may repeatedly appear on several reviews.<\/p>\n Reviews that are irrelevant \u2013<\/strong> You can flag off-topic reviews that contain any irrelevant social, personal, or political commentary. However, reviews that contain someone\u2019s genuine experience with a business will be considered valid.<\/p>\n Illegal or sexually explicit content \u2013<\/strong> You may request to delete Google reviews<\/a> that contain something illegal, locally restricted, or sexually explicit. Offensive and dangerous content that harasses your client or contains hate speech also falls under this criteria.<\/p>\n If the review in question fits one of these criteria, you can flag that review in the hope that Google will remove it.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”How to flag Google reviews” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n If you think competitors have attempted to wrong your client’s business, you should flag such fake reviews.<\/p>\n It\u2019s easy.<\/p>\n The Google team members will review your flagged Google review. They will remove it if only they find it violates their policy.<\/p>\n You might get a response after several days. It\u2019ll be best to ask the client to flag the review as well. In that way, it will help you draw more attention.<\/p>\n Here are the steps to follow when flagging a Google review:<\/p>\n If you fail to draw the attention of Google, there are other ways to delete a Google review in question.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”How to contact Google Business Profile Support” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Informing Google Business Profile (GBP) Support about an unfair review is another tactic to dispute a Google review and get it removed.<\/p>\n Before doing that, make sure you have the evidence to support your claim. The more organized and informative your email, the better.<\/p>\n Capture a few screenshots of the review in question. Along with the screenshots, add your contact information to submit the email to GBP Support.<\/p>\n If you are lucky, you\u2019ll get a reply within 48 hours. However, if you don’t get a response from them, don’t lose hope.<\/p>\n There is another way to reach them. You can Tweet them. It\u2019ll take minutes.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”How to tweet to Google” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n If you’re still trying to determine how to dispute a Google review, you can try to post a tweet. You have to post this tweet from the official Twitter account of the business for which you want to remove the review.<\/p>\n Tweet to (@GoogleMyBiz) and let the GBP team know about your issue. Explain the situation clearly in your tweet. Tell them how the suspicious review is violating their policy. Also, attach the screenshots.<\/p>\n After tweeting, you might get a reply from the GBP team. Then you can follow their instructions to move forward with this issue.<\/p>\n You can also try filing a legal removal request to dispute a Google review.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”How to file a legal removal request” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Another step you can take for how to dispute a Google review: If you can prove a customer or competitor is trying to sabotage your client\u2019s reputation, you can reach Google directly.<\/p>\n Just fill out a form and submit your complaint to Google\u2019s Legal Help Center<\/a>. Go there and click Create a Request.<\/p>\n All these strategies we have described are to remove fake, biased, or manipulative Google reviews. But what if you got a legitimate review, and it\u2019s a bad one?<\/p>\n Bad reviews can be frustrating for small or new businesses.<\/p>\n What should you do if your client asks you to remove a bad review<\/a> from their Google Business Profile? We have solutions for that too.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Is it possible to delete a negative Google review?” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n It would be much easier for you if you could simply delete a bad review. Sadly, no simple strategies can help you here.<\/p>\n Only a reviewer can delete or modify a Google review. However, this gives you an opportunity to resolve the issue directly and improve customer satisfaction for your client.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”How to ask customers to delete or change a review” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Never force a client\u2019s customers to amend their reviews. Respond to the negative reviews<\/a> and collect their contact information. Try to reach them by phone to discuss the problem.<\/p>\n If you talk to them and resolve their issue over the phone, most likely, it will bring positive results. Clarify the situation. Tell them why this may have happened and how apologetic your client is. Never make excuses or get defensive. Instead, own the mistakes (even if you have made none).<\/p>\n If you are able to calm the customer, politely ask them to take down the review or update it. Also, never forget to thank the customer for sharing their honest feedback. Show them your client values their opinion.<\/p>\n You won\u2019t manage to win hearts every time. But you should always try. If your attempts to remove a negative review<\/a> fail, you can try promoting the good ones.<\/p>\n You can always bury a few bad reviews by getting more positive reviews<\/a> from your client\u2019s customers. If you achieve a lot of new positive Google reviews, online searchers may not ever find the old negative comments.<\/p>\n Always ask satisfied customers to leave a Google review. Don’t forget to help them find your client\u2019s Google business page. This will encourage clients to leave feedback even more.<\/p>\n [\/et_pb_text][et_pb_text admin_label=”How white-label reputation management can help get more reviews” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Keeping track of reviews, responding to them, and disputing them for multiple clients can be overwhelming. Your challenge might be more widespread than simply determining how to dispute a Google review. Many agencies and resellers invest in reputation management software<\/a> and a white-label review management service<\/a> to enhance the services they can offer their clients.<\/p>\nHow to dispute a Google review<\/span><\/h2>\n
Types of Google reviews that are eligible for a dispute<\/h2>\n
How to flag Google reviews<\/h2>\n
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How to contact Google Business Profile Support<\/h2>\n
How to tweet to Google<\/h2>\n
How to file a legal removal request<\/h2>\n
Is it possible to delete a negative Google review? <\/h2>\n
How to ask customers to delete or change a review<\/h2>\n
How white-label reputation management can help get more reviews<\/h2>\n
Benefits of white-label reputation management<\/h3>\n