{"id":55131,"date":"2022-07-12T05:54:59","date_gmt":"2022-07-12T11:54:59","guid":{"rendered":"https:\/\/www.vendasta.com\/blog\/?p=55131"},"modified":"2026-03-14T17:30:21","modified_gmt":"2026-03-14T17:30:21","slug":"ecommerce-marketing-automation-statistics","status":"publish","type":"post","link":"https:\/\/www.vendasta.com\/blog\/ecommerce-marketing-automation-statistics\/","title":{"rendered":"7 Ecommerce Marketing Automation Statistics Agencies Need to Know"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Intro&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Ecommerce marketing automation allows local businesses with online stores to automation their email communications with customers. From welcome emails and automated shipping and delivery emails to promotional offers and out-of-stock notifications, ecommerce emails can have many purposes and provide a lot of value to customers.\u00a0<\/span><\/p>\n<h2 style=\"text-align: center;\"><strong><a href=\"\/content-library\/guides\/email-campaign-marketing-guide\/\" target=\"_blank\" rel=\"noopener\">Sick of underperforming emails? Download \u201cYour Complete Guide to Conquering Email Campaign Marketing\u201d today.<\/a><\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Manually sending all these emails to customers along their purchasing journey, all at the right time, would be too time consuming for businesses. That\u2019s where <a href=\"\/blog\/ecommerce-automation\/\">ecommerce marketing automation<\/a> comes in\u2014it enables businesses to automate these workflows, so customers get the information they need, when they need it, without delay.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These 7 statistics illustrate the <a href=\"\/blog\/marketing-automation-benefits\/\" target=\"_blank\" rel=\"noopener\">benefits of ecommerce marketing automation<\/a> for your local business clients and their customers.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;75 percent of businesses already use automation<br \/>\n&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>1. 75 percent of businesses already use automation<\/h2>\n<p><span style=\"font-weight: 400\">A significant 75 percent of businesses have already added automation to their workflows (<\/span><a href=\"https:\/\/www.socialmediatoday.com\/news\/smts-state-of-marketing-automation-survey-2019-part-1-current-state-of\/551755\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Social Media Today<\/span><\/a><span style=\"font-weight: 400\">). What\u2019s more, most say they plan to increase their budget for marketing technology. One of the leading categories for investment is automation.<\/span><\/p>\n<p><span style=\"font-weight: 400\">When it comes to applying automation, social media and email are the most popular choices. Scheduling posts and automating emails with templates, audience segmentation, and triggers are common uses of automation in business.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If your clients haven\u2019t already adopted automation, they&#8217;re behind their competition. To help them compete, you should look at integrating<\/span><a href=\"\/platform\/automations\/\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400\">automations<\/span><\/a><span style=\"font-weight: 400\"> into their workflows.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;72 percent of successful companies use ecommerce marketing automation<br \/>\n&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>2. 72 percent of successful companies use ecommerce marketing automation<\/h2>\n<p><span style=\"font-weight: 400\">Marketers often think technology is effective, but is it, really? Researchers at the ZHAW School of Business have crunched the numbers. Their data proves <a href=\"\/blog\/ai-marketing-automation\/\">AI marketing automation<\/a> works.<\/span><\/p>\n<p><span style=\"font-weight: 400\">They found that 72 percent of successful businesses use marketing automation in workflows. Only 18 percent of unsuccessful companies have made the leap to automation (<\/span><a href=\"https:\/\/digitalcollection.zhaw.ch\/bitstream\/11475\/21947\/3\/2021_Zumstein-etal_Marketing-Automation-Report.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Zumstein et al.<\/span><\/a><span style=\"font-weight: 400\">).<\/span><\/p>\n<p><span style=\"font-weight: 400\">While there are many factors involved in automation success (and business success in general), the picture is clear: Businesses that <a href=\"\/blog\/solving-complexity-agency-automation-integrations\/\" target=\"_blank\" rel=\"noopener\">invest in automation<\/a> are more likely to be successful.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Less than 30 percent of successful companies haven&#8217;t automated their marketing. Yet, the majority of unsuccessful companies\u201482 percent of them\u2014<\/span><i><span style=\"font-weight: 400\">don\u2019t<\/span><\/i><span style=\"font-weight: 400\"> adopt automation at all.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Inefficiency costs your clients up to 30 percent of revenue&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>3. Inefficiency costs your clients up to 30 percent of revenue<\/h2>\n<p><span style=\"font-weight: 400\">Inefficiency costs businesses around 20 to 30 percent of their revenue every year (<\/span><a href=\"https:\/\/www.inc.com\/jeremy-goldman\/4-small-tweaks-that-could-save-your-business-millions.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Inc.<\/span><\/a><span style=\"font-weight: 400\">). Depending on the size of your client\u2019s business, that could be millions of dollars annually.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ecommerce is already a tough sector to be in. <a href=\"\/blog\/digital-presence-heather-thomson\/\" target=\"_blank\" rel=\"noopener\">Retail margins<\/a> are slim. It can be difficult to get noticed in the competitive online space. Once consumers are on an <a href=\"\/blog\/thank-you-page\/\" target=\"_blank\" rel=\"noopener\">ecommerce site<\/a>, it&#8217;s still an uphill battle to get them to make a purchase and then turn them into loyal repeat customers.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The sum of this equation is a razor-thin margin for success.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Now imagine you could help your clients recapture almost a third of their revenue. Ecommerce marketing automation can help you get there. It can increase efficiency and revenue by improving customer interactions.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Ecommerce marketing automation increases leads and conversion rates<br \/>\n&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>4. Ecommerce marketing automation increases leads and conversion rates<\/h2>\n<p><span style=\"font-weight: 400\">Marketing automation for your ecommerce clients does much more than boost efficiency, though. It also connects them with more potential customers. Beyond that, it gets them in front of people who are actually interested in what they offer.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The stats paint a clear picture of how much automation can help in terms of <\/span><a href=\"\/content-library\/guides\/lead-generation-guide\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">lead generation<\/span><\/a><span style=\"font-weight: 400\"> and conversion: 77 percent of marketers generate more leads while 56 percent see higher conversion rates with marketing automation (<\/span><a href=\"https:\/\/www.emailmonday.com\/marketing-automation-statistics-overview\/#Results\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">EmailMonday<\/span><\/a><span style=\"font-weight: 400\">).\u00a0<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Automated emails generate sales<br \/>\n&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>5. Automated emails generate sales<\/h2>\n<p><span style=\"font-weight: 400\">What exactly can automation do when it comes to increasing sales and revenue? Let\u2019s take a look at the case of email.<\/span><\/p>\n<p><span style=\"font-weight: 400\">People open automated emails more often than other types of messages. In fact, the open rate for automated emails is around 70 percent higher than emails sent manually. Automated emails also have a click-through rate over 150 percent higher (<\/span><a href=\"https:\/\/nealschaffer.com\/email-marketing-statistics\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Neal Schaffer<\/span><\/a><span style=\"font-weight: 400\">). That\u2019s likely because automation allows ecommerce businesses to send the right information at the right time, making it more likely that the recipient will open the email.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Certain kinds of emails have higher success rates. This includes welcome chains and abandoned cart emails. Both these types of messages are more likely to be opened, and they\u2019re also more likely to result in sales. Best of all, they\u2019re great candidates for automation.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Increase ROI with automation<br \/>\n&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>6. Increase ROI with automation<\/h2>\n<p><span style=\"font-weight: 400\">The stat above proves ecommerce marketing <\/span><a href=\"\/blog\/vendasta-automations-improve-sales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">automation can increase sales<\/span><\/a><span style=\"font-weight: 400\">. However, it can take time to see results. The good news is almost half of companies see a return on their investment in as little as six months. By the time the first year is in the books, over 75 percent of companies report increased ROI (<\/span><a href=\"https:\/\/startupbonsai.com\/marketing-automation-statistics\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Startup Bonsai<\/span><\/a><span style=\"font-weight: 400\">).<\/span><\/p>\n<p><span style=\"font-weight: 400\">This is important for your clients to note. Costs are often one of the biggest barriers to adopting marketing technology (martech). Many business leaders believe they can\u2019t afford to spend money on automation tools. This is especially true for small and medium-sized local businesses.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The truth is local businesses can\u2019t afford <\/span><i><span style=\"font-weight: 400\">not <\/span><\/i><span style=\"font-weight: 400\">to invest in marketing automation solutions. By adopting automation, they can increase efficiency, lead generation, conversion, and sales. This ultimately leads to higher revenue, making it a sound investment.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Help your clients <a href=\"\/blog\/marketing-workflow-automation-mistakes\/\">get the most out of automation<\/a> by offering them proven solutions and helping them set up their workflows for maximum success.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Customers want automation too<br \/>\n&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>7. Customers want automation too<\/h2>\n<p><span style=\"font-weight: 400\">The above statistics illustrate how ecommerce marketing automation helps your clients succeed, but it\u2019s important to note that customers prefer automation as well.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Take the case of chatbots as an example. Almost 75 percent of customers like interacting with a chatbot when they need answers (<\/span><a href=\"https:\/\/chatbotslife.com\/chatbot-trends-report-2021-4181eef67dcc\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Chatbotslife<\/span><\/a><span style=\"font-weight: 400\">). Talking to a chatbot is instant. It\u2019s much faster than sending an email or waiting for business hours to call or walk to the store to ask someone.<\/span><\/p>\n<p><span style=\"font-weight: 400\">It\u2019s also easier than scrolling through blog posts. It&#8217;s even simpler than digging through search results for details that aren\u2019t in the FAQ.<\/span><\/p>\n<p><span style=\"font-weight: 400\">What about automated emails? We already determined that people are more likely to open them. That, in turn, likely means they want to receive them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Automation can also play a role in personalization. Personalization is key to<\/span> <a href=\"\/blog\/how-to-know-your-customers\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">connecting with customers<\/span><\/a><span style=\"font-weight: 400\">. Over 70 percent of people say they only interact with personalized messages (<\/span><a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2020\/02\/18\/50-stats-showing-the-power-of-personalization\/?sh=7f9b69912a94\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Forbes<\/span><\/a><span style=\"font-weight: 400\">). Creating segments in an email list and personalizing your content based on interests is easier with automation.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Put growth on autopilot with the right tools for marketing automation<br \/>\n&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Put growth on autopilot with the right tools for marketing automation<\/h2>\n<p><span style=\"font-weight: 400\">These 7 statistics show just how important ecommerce marketing automation is for local businesses with online stores. If your clients want to succeed in today&#8217;s business environment, automation is a necessity.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Automating ecommerce marketing comes with many benefits. You want to help your clients reach their sales goals and improve efficiency. Offering them the right automation tools is a step toward achieving these goals and fast-tracking their growth.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<script>{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"75 percent of businesses already use automation\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A significant 75 percent of businesses have already added automation to their workflows (Social Media Today). What\u2019s more, most say they plan to increase their budget for marketing technology. One of the leading categories for investment is automation.\\nWhen it comes to applying automation, social media and email are the most popular choices. Scheduling posts and automating emails with templates, audience segmentation, and triggers are common uses of automation in business. 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Yet, the majority of unsuccessful companies\u201482 percent of them\u2014don\u2019t adopt automation at all.\"}}]}<\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>These ecommerce marketing automation statistics show why the right tech is key to success for your local business clients with online stores. <\/p>\n","protected":false},"author":95,"featured_media":123733,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[558],"tags":[1246],"class_list":["post-55131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce","tag-ecommerce-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - 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