What should you NOT look for in a virtual assistant?<\/span><\/h2>\nAccording to Dennis Yu, the most common mistake people make when hiring VAs is expecting to find one that can be a jack of all trades. This, says Yu, is the most common reason for forming unsuccessful partnerships or having the VA quit prematurely. Instead, he recommends hiring separate VAs for operations, video, content, design, community management, and web engineering.<\/span><\/p>\nObviously it\u2019s not realistic or necessary for all startups and entrepreneurs to hire a VA in each area immediately, but you can clearly see why Yu would strongly caution against trying to hire one VA to cover all these extremely diverse areas. Instead, by having a VA for each specific role, they\u2019ll become masters of their lanes, allowing you to rest easy, counting on their timely, quality work.<\/span>[\/et_pb_text][et_pb_text admin_label=”9 characteristics of the best VAs” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n9 characteristics of the best virtual assistants<\/span><\/h2>\nDetail-oriented<\/span><\/h3>\nWhen you\u2019re frequently delivering instructions and relying on the fact that they\u2019re followed to a T, or basing your daily calendar off invitations and appointments gathered by someone else, you need to know you have someone who doesn\u2019t let anything slip through the cracks.<\/span><\/p>\nOne way that Dennis Yu tests this in the hiring process is to give applicants an assignment, and in the middle of the assignment instructions, he tells them to put a random word in the subject line of their email reply. For example, he often uses the word, \u201crabbit\u201d. The applicants that miss this detail are automatically ruled out.<\/span><\/p>\nThat little detail might not seem like a big deal when it comes to a subject line. However, when the detail is instead having your assistant tell you that you need to be at one airport when it turns out you actually need to leave from the airport an hour outside the opposite end of the city, it is a bigger deal. Dennis Yu\u2019s simple little test helps identify the VAs that are more and less likely to make that mistake.<\/span><\/p>\nCreative, resourceful, and independent<\/span><\/h3>\nWe all know life happens, and that sometimes things don\u2019t go exactly as planned. If you have a VA who is paralyzed whenever something unexpected comes up, they won\u2019t be much help to you. After all, if you\u2019re getting more panicky, question-filled emails from your VA than you were from your clients, what was the point of hiring someone?<\/span><\/p>\nIn the interview process, try asking about how the candidate has handled unexpected situations before, and ask them to provide a concrete example of what they did to deal with it.<\/span><\/p>\nLoyal<\/span><\/h3>\nAs said above, one of the main benefits of having a VA is having someone who grows to understand your rhythms and anticipate your needs. Obviously this can only be achieved by having the same person under contract for a reasonable length of time.<\/span><\/p>\nThough loyalty can sometimes be difficult to assess in an interview process, one way is to look at their education and employment history. If they seem to stick with one place for a good while, that\u2019s generally a good sign. You can also ask about what their future plans are, what they hope for in their career, and think about if you\u2019ll be able to support the path they’re hoping for.<\/span><\/p>\nWhich leads into perhaps the most important element in cultivating loyal employees: you need to treat them well! Make sure you communicate well, ask for their opinions, listen carefully to their input, give them a manageable workload, and give them opportunities to grow in areas they\u2019re interested in. Promote them when they\u2019ve earned it, and give them leadership opportunities as they grow into them. When your VAs feel like you care about them as people, and that you\u2019re invested in seeing them do well in their careers and in life, they\u2019re much more likely to stick with you and go above and beyond in their work for you.<\/span><\/p>\nProfessional<\/span><\/h3>\nDon\u2019t forget – you won\u2019t be the only one interacting with your VA. You want someone who you can count on to communicate with potential clients and colleagues while reflecting well on your operation.<\/span><\/p>\nMake sure all their communications with you throughout the hiring process demonstrate professionalism, both in tone and in terms of the grammar and language proficiency. And perhaps do a quick Google search just to make sure there aren\u2019t any glaring red flags that immediately pop up for them on the internet somewhere that potential clients could discover after getting to know them a bit.<\/span><\/p>\nStrong communicator<\/span><\/h3>\nVirtual communication can be tricky.<\/span><\/p>\nWhen it\u2019s the sole means of interaction between you and your assistant\u2014as well as your assistant and your clients\/potential clients\/collaborators\u2014you need to make sure that you have someone that can deftly handle it.<\/span><\/p>\nBe particularly vigilant in the hiring process to watch for misunderstandings that could signal frustration in the future, as well as misleading tones or language. As with the characteristic above, remember that this person will often act as the (virtual) face of your business, so you want to make sure that everything and every way that they\u2019re communicating is something you\u2019re happy to have attributed to your agency or business.<\/span><\/p>\nReliable<\/span><\/h3>\nFor a lot of entrepreneurs and agency owners, the scariest thing about bringing on a VA is relinquishing sole control over every detail of their operation and trusting someone else to handle things to the same standards. This is perfectly understandable\u2014your agency is your dream and your baby, after all.<\/span><\/p>\nFortunately, when you get the right person on your team, you\u2019ll find that the quality of your agency\u2019s offerings not only stays the same, but actually goes up. Two hands are better than one, after all, and once your work is divided into more manageable portions, each individual task can finally be given the attention it deserves.<\/span><\/p>\nThat is, as long as you get a reliable VA.<\/span><\/p>\nReliability can be tricky to assess in the hiring process, but generally if they\u2019re doing well in the other areas (detail-oriented, professionalism), you\u2019re off to a good start. Assigning applicants a mini-project with a due date and time also helps sift through the bunch. But finally, you can contract employees on a 1-3 month probation period to really figure out if they\u2019re someone you want to commit to and invest in on a more long-term basis.<\/span><\/p>\nEnthusiastic<\/span><\/h3>\nThe digital marketing industry is one full of exciting personalities, collaborations, and innovations. And for that reason, there are lots of young up-and-comers that are eager to break their way in and make their mark. If you can find one of these individuals, you can count on having someone who will go above and beyond the call of duty.<\/span><\/p>\nEnthusiastic employees listen deeply to others\u2019 ideas, internalize them, and then add their own positive developments. They have the focus and drive to catch mistakes and intervene, innovate on the status quo, and improve every area that they come in contact with. In other words, they\u2019re the person you want on your team.<\/span><\/p>\nHighly-Skilled<\/span><\/h3>\nPerhaps the most obvious thing to look for in a potential assistant is someone who\u2019s actually good at the work you\u2019re asking them to do. Much like in any interview, you\u2019ll want to discuss details (and, if applicable, view examples) of the applicant\u2019s past education and\/or employment experience.<\/span><\/p>\nBe sure that you give some type of assignment in the interview process as well. Relying solely on examples from the applicant\u2019s past can be misleading as they may have worked with classmates or colleagues to deliver the final product. By giving the applicant a small assignment you\u2019ll get a more accurate idea of their individual skill.<\/span><\/p>\nReceptive to feedback<\/span><\/h3>\nEveryone has room to grow, and particularly as you and your VA are getting used to each other\u2019s rhythms, often you\u2019ll have to provide your VA with both positive feedback and constructive critiques.<\/span><\/p>\nThe best VA is someone who is humble and secure enough to accept your critiques and translate them into professional improvement. You don\u2019t want someone who either buckles at the first whisper of negativity, nor someone who has such an ego that they disregard any hint that others could have better ideas for their work. Either one of those candidates is not going to last as a long-term employee.<\/span><\/p>\nOnce again, the best way of testing this is giving an assignment in the application process. Discuss the applicant\u2019s work with them once complete, and note their reaction to your feedback, both positive and negative.<\/span><\/p>\nThere are things you can do though too in this arena. Dennis Yu has noted that the presentation and reception of feedback is extremely culturally influenced, and for that reason, it\u2019s best to be as positive as you can be, even when offering a critique. He advocates the \u201ccompliment sandwich\u201d, which consists of starting off with positives, tucking in the changes you\u2019d like to see, then finishing off again with more praise for their work.<\/span>[\/et_pb_text][et_pb_text admin_label=”Hiring the best VAs” _builder_version=”4.27.4″ global_colors_info=”{}”]<\/p>\nHiring the best virtual assistants<\/span><\/h2>\nPerhaps the most important element of finding quality VAs is having a thorough hiring process.<\/span><\/p>\n[\/et_pb_text][et_pb_text admin_label=”Conclusion” _builder_version=”4.27.4″ global_colors_info=”{}”]<\/p>\n
While hiring a VA can initially feel like a process of relinquishing control, instead it should be thought of as an empowering experience. With the help of a competent VA, you and your agency will be more focused, more organized, more streamlined, and more skillful with the work and communications you produce.<\/span><\/p>\nAnd with your newfound knowledge found above, you can be confident that this VA-empowered, agency 2.0 is well within your reach. <\/span><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Do you find yourself spending hours each day answering emails? Struggling to carve out time to post social media content? Is too much of your time taken up with menial tasks such as booking meetings, appointments, flights, conferences, etc., when you’d rather be networking, selling, building your brand, and developing relationships with clients \u2014 in […]<\/p>\n","protected":false},"author":171,"featured_media":123896,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1047],"tags":[1588,1589],"silo":[3036],"class_list":["post-24738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-scale","tag-best-virtual-assistant-services","tag-virtual-assistant-companies"],"acf":[],"yoast_head":"\n
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