The Changing Nature of Customer Service

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Social media has disrupted customer service—–for the better. Twitter, Facebook and others are an excellent way for customers to reach businesses without sitting on hold or navigating a myriad of options and it’s easy way for businesses to resolve issues quickly. Businesses need to monitor social channels and respond to them quickly or the competition will. This story of Steve Jenkins and his experience with Virgin America is a great example.

Jeff Tomlin

Jeff Tomlin keeps his hand on the pulse and eye on the ball, and don't mix those two up. As our CMO, Jeff is responsible for aligning all marketing programs, from content strategy to advertising, email campaigns to public relations. Developing a strategy for effective lead generation through intense content marketing and (maybe-too-thorough) data analyzing, Jeff drives a motivated marketing team to fuel Vendasta's sales pipeline.