Originally published on BIA/Kelsey.
Dec. 3rd webinar will present key report findings and BIA/Kelsey data regarding SMB digital spending as well as engagement and satisfaction with agencies.
CHANTILLY, Va. (Nov. 30, 2015) – In a forthcoming report and companion webinar, BIA/Kelsey considers the role marketing automation solutions play in helping agencies bring enterprise-caliber digital capabilities to Main Street. “Automated Marketing: Managing for Personal Experience in SMB Markets” will closely examine the marketing needs and spending behaviors of small and medium-sized businesses in a continually evolving digital environment. The report publishes on Dec. 3. On that same date, BIA/Kelsey will present key findings from the report during a free webinar, Automated Marketing: Driving SMB Digital.
A preview of findings from the report cites BIA/Kelsey’s Local Commerce Monitor survey of small-business advertisers, which segments survey respondents into two groups, by scope of marketing spending. “Core” SMBs spend less than $25,000 a year and tend to be more conservative, using fewer media with less aggressive conversion goals and fewer promotions than “Plus Spender” SMBs, who spend more than $25,000 annually. Plus Spender respondents used an average of 12.9 different media in their marketing mix in 2015, up from 10.9 last year – more than twice as many as Core SMBs, who reported using an average of 5.9 channels.
“Small businesses experiment with new channels every year, embracing some and abandoning others as they seek a more effective marketing mix,” said report author Mitch Ratcliffe, senior analyst and digital media strategist, BIA/Kelsey. “Plus Spenders are ideal customers for agencies and vendors ready to manage marketing campaigns across many media. Marketing automation platforms can help agencies and other marketing services firms supporting SMBs to blend campaigns across channels and quickly convert a client’s potential customers into qualified leads and closed sales. Creating this type of initial success for a client can lead to deeper engagement and higher billings.”
Among Core SMBs, only 17.7 percent retain an agency for their online campaigns, compared with Plus Spenders, 53.9 percent of which use agencies. Plus Spenders report higher returns on their marketing spend than Core SMBs, as well as much higher satisfaction levels with their agencies. More than half of agencies used by Plus Spenders are small local firms with fewer than 50 staff.
Report Availability & Upcoming Webinar
“Automated Marketing: Managing for Personal Experience in SMB Markets,” a BIA/Kelsey Sponsored Research report, sponsored by Vendasta, a provider of marketing automation and sales transformation solutions, will publish on Dec. 3, 2015. Register here for the companion webinar. All registered attendees will receive a free copy of the report.
The report is recommended for SMB marketing solution providers, agency executives and anyone involved in the SMB marketing solutions value chain.
Register for the webinar here!
BIA/Kelsey Sponsored Research
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